About the Role

A growing ticketing and live-events business is seeking a highly organized, proactive, and dependable Operations Lead to oversee day-to-day operations and support a fast-paced business setting.

This is a hands-on role for someone who thrives on managing multiple priorities, solving problems, and keeping operations running smoothly. You will coordinate in-office and remote team members, assist with customer concerns, oversee ticketing-related activities, and communicate directly with major ticketing and resale platforms.

The ideal candidate is resourceful, detail-oriented, and comfortable taking ownership of tasks independently, including handling urgent issues outside regular business hours.

Key Responsibilities

- Daily Operations: Coordinate day-to-day activities, maintain productive workflows, and ensure tasks are completed accurately and on time.
- Team Coordination: Support and coordinate in-office and remote staff, promoting clear communication and accountability.
- Customer Service: Handle customer inquiries, investigate concerns, and resolve issues professionally and efficiently.
- Ticketing Operations: Assist with ticket inventory, pricing, purchasing, order processing, ticket delivery, and event-related coordination.
- Platform & Partner Management: Work directly with major ticketing and resale platforms, including StubHub, SeatGeek, Vivid Seats, and Ticketmaster, to resolve order, inventory, delivery, payment, and account-related issues.
- Problem-Solving: Take initiative, manage competing priorities, and resolve unexpected challenges with minimal supervision.
- Administrative Support: Maintain accurate records, track outstanding issues, and ensure operational details are followed through.
- After-Hours Support: Handle time-sensitive orders, ticket deliveries, customer inquiries, and platform issues outside regular office hours, including evenings and weekends.

Qualifications & Skills





- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Fluent English with strong written and verbal communication skills.
- A proactive mindset and the ability to work independently.
- Strong attention to detail, reliability, and the ability to remain calm under pressure.
- Excellent interpersonal skills and a professional approach to customer service.
- Strong judgment, problem-solving abilities, and a sense of ownership.
- Comfortable working with computers, online platforms, and digital tools.
- Previous management, supervisory, administrative, or operations experience is an asset but not required.
- Experience in ticketing, ticket resale, live events, or customer-facing operations is preferred but not required.
- Knowledge of major sports teams, players, artists, venues, concerts, tours, and playoff schedules is a strong asset.

Schedule & Availability

This is a full-time, primarily on-site position based in Richmond Hill, Ontario.

- Regular schedule: Monday to Friday, in person.
- Weekend support: Off-site work on Saturdays and Sundays as required.
- Flexible availability: Evenings, weekends, and irregular hours are essential.

Due to the time-sensitive nature of live events and ticket delivery, this role requires flexibility beyond standard business hours. You must be available to respond to urgent issues at short notice, including evening emergencies, customer concerns, order processing, and weekend event requirements.

Working hours may vary depending on event schedules and business needs.

Pay: $60,000.00-$70,000.00 per year

Application question(s):

- This role requires evenings, weekends, and urgent after-hours work, sometimes at short notice (for example, an 8 p.m. issue or a weekend event). Are you able and willing to commit to this schedule?
- How many years of hands-on experience do you have in e-commerce, online marketplace, or high-volume order operations (order fulfillment, inventory, pricing, or seller support)? Please add one sentence describing what you managed.

Work Location: In person

📌 Operations Lead (Richmond Hill)
🏢 HRXConnect
📍 Richmond Hill