Position Overview

Care2Talk Health is seeking a professional, compassionate, and highly organized Medical Office Assistant (MOA) to support our growing healthcare team. The MOA plays a key role in delivering exceptional patient experiences while supporting the daily operations of both virtual and in-person healthcare services.

This position requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a patient-first mindset.

Key Responsibilities Patient Care & Front Desk Duties

- Welcome and assist patients in a professional and friendly manner
- Answer phone calls, emails, and patient inquiries
- Schedule, confirm, and manage appointments for healthcare providers
- Support virtual and in-person patient check-ins and onboarding
- Maintain patient confidentiality and privacy in accordance with healthcare regulations

Administrative Responsibilities

- Manage electronic medical records (EMR) accurately and efficiently
- Upload and organize patient documents, referrals, and forms
- Process billing, payments, and insurance documentation when required
- Coordinate referrals, requisitions, and follow-up appointments
- Assist providers with administrative and clinical workflow support

Clinic Operations

- Ensure clinic areas remain organized, clean, and professional
- Support inventory management and ordering of office supplies
- Assist with daily clinic opening and closing procedures
- Work collaboratively with nurse practitioners, pharmacists, and leadership staff
- Help maintain efficient patient flow and provider schedules

Qualifications

- Medical Office Assistant certificate or equivalent experience preferred
- Previous experience in a medical clinic, healthcare office,



or customer service environment preferred
- Experience using EMRs (Accuro is what we use) and medical scheduling software is considered an asset
- Strong computer and organizational skills
- Excellent verbal and written communication skills
- Ability to work independently and within a team environment
- Professional, compassionate, and patient-focused attitude

Skills & Competencies

- Strong multitasking and time-management abilities
- High attention to detail and accuracy
- Ability to remain calm and professional in a fast-paced environment
- Strong interpersonal and communication skills
- Adaptability and willingness to learn new systems and processes

What We Offer

- Supportive and collaborative team environment
- Opportunity to work in innovative virtual and in-person healthcare settings
- Flexible work setting
- Ongoing learning and growth opportunities
- Competitive compensation based on experience

About Care2Talk Health

Care2Talk Health is a modern healthcare organization focused on improving access to care through innovative virtual and in-person healthcare services. Our mission is to provide patient-centered care that is accessible, compassionate, and efficient for communities across British Columbia and beyond.

HOURS OF WORK

Typical week includes 4 days onsite, with one day working remotely from home.

Clinic hours 9am-4pm

Pay: From $30.00 per hour

Expected hours: 37.5 per week

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Ability to commute/relocate:

- Qualicum Beach, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- Healthcare Environment : 2 years (required)
- Electronic medical records: 3 years (required)

Work Location: In person

📌 Medical Office Assistant/Receptionist (Qualicum Beach)
🏢 Care2Talk Technologies
📍 Qualicum Beach