Site Manager

About the Role

We are seeking an experienced Site Manager to lead daily branch operations and support overall business performance. This role is responsible for overseeing warehouse, delivery, inventory, customer service, and team leadership functions while ensuring operational efficiency, safety, and customer satisfaction.

What You’ll Do

Support & Develop Teams

- Recruit, train, coach, and support branch employees.
- Promote a positive, accountable, and team-oriented work environment.
- Conduct performance reviews and provide ongoing feedback.

Drive Customer Satisfaction

- Resolve escalated customer concerns professionally and efficiently.
- Maintain strong relationships with customers, vendors, and internal teams.
- Ensure timely and accurate order fulfillment.

Manage Performance & Results

- Monitor branch performance, expenses, and operational goals.
- Support profitability through cost control and efficient operations.
- Provide regular updates and reporting to regional leadership.

Lead Operations

- Manage daily branch activities including logistics, warehouse operations, and customer service.
- Ensure compliance with company procedures, safety standards, and operational policies.
- Identify opportunities to improve workflow, efficiency, and service quality.





What We’re Looking For

- 5+ years of leadership or operations management experience.
- Experience in distribution, construction supply, logistics, or related industries preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a quick-paced environment.
- Proficiency with Microsoft Office and ERP systems.
- Commitment to safety, teamwork, and continuous improvement.

About Our Company

We are a well-established and growing North American company serving the construction industry. With a strong reputation for operational excellence, customer service, and industry expertise, we support contractors, builders, and commercial partners across multiple markets. Our organization is built on teamwork, safety, and continuous improvement.

As we continue to expand, we are looking for motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional service and operational results.

Pay: $90,000.00-$100,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Site Manager (Kitchener)
🏢 Important Business
📍 Kitchener