About Us

Hollyburn Country Club - A Private, Family Club For Life

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values

- Community – Foster strong connections and a sense of belonging.
- Respect – Uphold a culture of courtesy and mutual respect.
- Hospitality – Deliver exceptional service in everything we do.
- Evolve – Embrace change and strive for continuous improvement.
- Magic – Create memorable experiences that go above and beyond.

The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

Position Summary

The Manager, Membership Sales & Engagement is a key member-facing role responsible for executing the Club’s membership sales process and supporting a strong onboarding and engagement experience for new and prospective Members. This role supports membership-related communications and content execution under the directive of the Director, Member Experience & Communications. It is also a high-touch, relationship-based position that supports membership inquiries, tours, applications, and onboarding touchpoints with a strong service mindset.

This role reports to the Director, Member Experience & Communications and works closely with Marketing/Communications, the Manager of Member Experience & Standards and other departments to coordinate communications and Member engagement moments.

Position Responsibilities

Time allocations are approximate and may vary with seasonal priorities and the Club’s event calendar.

Membership Sales Execution – 55%

- Own and lead all membership sales activity, including calls, tours, and new Member applications.
- Create and organize membership sales campaigns and sales materials.
- Responsible for hitting annual membership sales targets.
- Support the development and implementation of marketing and growth strategies to ensure membership sales targets are met.
- Manage the Intermediate Membership Sales program (legacy membership program for former Members).




- Provide accurate information and assistance to Members, guests, and prospective Members regarding Club services, amenities, and activities.
- Maintain accurate records and trackers for inquiries, tours, onboarding milestones, and follow-ups; identify bottlenecks and recommend improvements
- Manage membership waitlists.
- Present sales reports and membership materials to the Membership Committee.

New Member Onboarding & Member Engagement – 45%

- Schedule and conduct new Member orientations, including onboarding current Members with Club systems and demonstrating their use.
- Serve as a reliable resource for new Members in their first year, particularly with program registration and navigating Club offerings.
- Conduct check-ins, follow-ups, and surveys to ensure new Members are satisfied and well integrated into the Hollyburn community.
- Lead new and existing Member event initiatives that build connection, belonging, and retention, from concept through planning and execution.
- Attend Club-hosted Member events to build relationships, welcome Members, and strengthen engagement with the wider membership.
- Support the creation and execution of Club-hosted Member events as required, working with Food & Beverage, Marketing, and other departments.
- Maintain ongoing connections with Members beyond their first year to support satisfaction, engagement, and retention.
- Contribute member engagement content (e.g., Featured Member articles) to the Club publication, The View, as needed.

Skills & Qualifications

- Post-secondary degree in Business, Hospitality, or a related field (or equivalent experience).
- Minimum 5 years’ experience in a customer service or sales role.
- Strong writing skills and comfort drafting member-facing communications with attention to tone, discretion, and detail.
- Professional demeanor; goal-oriented, self-starter; strong discretion and integrity.
- Excellent relationship-building skills; sophisticated verbal and written communication.




- Strong computer skills including an advanced understanding of Microsoft Office Suite.
- Consistently demonstrates Hollyburn service culture and values.

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Perks & Benefits

- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount

Working Conditions

- This position operates 100% on-site
- Flexible working hours are required, including regular evenings and weekends to support Member events and Club activities.
- Own transportation is an asset as public transportation is not frequent to/from the Club
- Candidates must obtain a Police Information Check as part of the onboarding process.

Additional Information

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.

Application question(s):

- To the best of your knowledge, will you require immigration support from the Club, now or in the future, to obtain or maintain authorization to work in this position?
- Are you a member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?
- If successful with your application, how would you plan to commute to Hollyburn Country Club?
- What role do you believe hospitality plays in creating exceptional customer experiences; and how would you apply this philosophy in the role you've applied for?
- What is your availability for work? Please include the days and times you are available, as well as any scheduling restrictions we should be aware of.
- Are you currently legally entitled to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?

Work Location: In person

📌 Membership Sales & Engagement Manager (West Vancouver)
🏢 Hollyburn Country Club
📍 West Vancouver