Job Overview

The Team Lead role is to provide assistance to supervisors by coordinating and prioritizing work assignments to associates working within a designated area in the warehouse. The Team Lead also provides training and expertise as required. The Team Lead is responsible for performing the duties of his/her designated area and to ensure that overall service levels are met. The Team Lead is responsible to comply with the regulatory GMP and corporate polices as well as uphold safety polices including safe work practices. The Team Lead provides a positive example to the employees by following the rules – no shortcuts or deviations from our best practices.

Responsibilities

COACHING AND STAFF DEVELOPMENT

- Coordinates the pre-determined actives for associates within a designated area.
- Provide training and expertise to other associates as required.
- Monitors and ensure all areas including client procedures, housekeeping, GMP is in compliance with the company objectives and fulfilling client’s expectations.
- Supervises the unlocking of facility door in the morning and day-end of facility on a rotation basis.

FILE MAINTENANCE

- Prepares monthly reports as applicable.
- Assists with internal cycle counts.
- Reports system issues via Helpdesk.
- Complete damaged product forms as required.

INVENTORY





- Ensures the security of all product handling in accordance to government regulation and Accuristix SOP’s / GMP practices.

ISSUE RESOLUTION AND REPORTING

- Communicate with Customer Care department regarding the completion of orders, the meeting service level agreements and the resolution of issues.
- Moves damaged product to designated location, updates system accordingly and notifies inventory control.
- Communicates with the supervisors and employees regarding the completion of priorities for the day by providing timely feedback on the progress throughout the shift.
- Hands off the work to the next shift by providing a summary of the challenges and priorities that the incoming shift needs to be aware of.

OTHER DUTIES

- Responsible for the security of facility, equipment, property.
- Responds to emergency calls that may arise after business hours.
- Performs other duties as requested by Supervisor or Manager.
- Maintain a clean and organized work setting.
- Performs other duties as required.

Qualifications:

- Secondary Education

- Able to read, write and understand English

- Excellent phone manner able to communicate effectively

- Demonstrates strong leadership skills

- Keyboard / Computer literacy and accuracy

- Above average attention to detail

- Knowledge of WMS and TMS systems

- Intermediate knowledge of MS Office, and Internet

- Good understanding of GMP.

Work Location: In person

📌 Operations Team Lead (Woodbridge)
🏢 Accuristix
📍 Woodbridge