About Slab Sharks Inc.

Slab Sharks Inc. is a growing company operating at the intersection of collectibles, e-commerce, and technology.

Specializing in trading card consignment, auctions, and live commerce, Slab Sharks provides collectors and dealers with innovative solutions to buy, sell, and manage their collectibles.

With over $100 million in sales facilitated through eBay since inception, Slab Sharks has established a strong presence in the collectibles marketplace.

As we continue expanding our operations, technology infrastructure, and presence across North America, we’re seeking an experienced and results-driven Vice President of Operations to lead our operational teams, optimize business processes, and build the infrastructure required to support continued growth.

About the Role

The Vice President of Operations will be responsible for overseeing the company’s day-to-day operational functions, driving efficiency, and ensuring consistent execution across departments.

Reporting directly to the CEO and Chief Digital & Growth Officer, the VP of Operations will translate company objectives into actionable operational plans, establish performance standards, and ensure accountability across teams.

This individual will play a critical role in improving operational workflows, managing costs, implementing scalable systems, and ensuring the company consistently delivers a high-quality experience to clients and partners.

The ideal candidate is a hands-on leader who combines robust operational management experience with data-driven decision-making, organizational leadership, and the ability to execute in a fast-paced, high-growth environment.

Key Responsibilities

1. Operational Leadership

- Oversee consignment intake, inventory processing, auction preparation, fulfillment, logistics, and customer service.
- Lead departmental managers and teams, establish clear responsibilities, and maintain accountability for performance.
- Develop and implement standard operating procedures (SOPs), improve workflows, and resolve operational bottlenecks.

2. Consignment and Inventory Management

- Oversee the full consignment lifecycle, from intake and processing to listing, sale, and fulfillment.
- Improve processing speed, reduce backlogs, and establish productivity and quality standards.
- Maintain accurate inventory tracking, security, and chain-of-custody controls to minimize errors and losses.

3. Fulfillment and Customer Experience

- Ensure orders are processed accurately and shipped within established timelines.
- Monitor fulfillment costs,



shipping performance, and vendor relationships.
- Improve customer service standards, resolve recurring issues, and strengthen customer satisfaction.

4. Financial and Cost Management

- Manage operational budgets, departmental expenses, staffing, and resource allocation.
- Monitor labour costs, cost per card processed, cost per transaction, and fulfillment expenses.
- Identify cost-saving opportunities and improve productivity without compromising quality or service.

5. Technology and Process Automation

- Collaborate with the CDGO and product and development teams to improve operational systems.
- Identify automation opportunities and support the implementation and adoption of software, dashboards, and workflow tools.
- Measure the impact of technology initiatives on efficiency, accuracy, and costs.

6. Team Development and Performance Management

- Recruit, train, mentor, and develop operational leaders and employees in collaboration with HR.
- Establish performance expectations, conduct reviews, and address performance gaps.
- Develop KPIs and reporting dashboards to monitor productivity, turnaround times, inventory accuracy, costs, and departmental performance.
- Provide executive leadership with regular operational updates and improvement plans.

7. Scalability and Risk Management

- Forecast operational capacity and align staffing, infrastructure, and technology with business growth.
- Support new initiatives, additional business verticals, and potential expansion into the United States.
- Establish risk-management procedures, contingency plans, and operational controls to protect company assets and client inventory.

Qualifications and Requirements

Required:

- 7+ years of progressive operations management experience, including senior leadership responsibilities.
- Proven experience leading teams, managing multiple departments, and scaling operations.
- Strong knowledge of process optimization, workflow management, inventory control, logistics, or fulfillment.
- Experience with budgeting, cost management, forecasting, and resource planning.
- Demonstrated ability to develop KPIs, reporting systems, and performance accountability frameworks.




- Experience implementing operational technology, automation, or process improvements.
- Excellent leadership, communication, analytical, and problem-solving skills.
- Ability to work on-site in Toronto and thrive in a fast-paced, high-growth environment.

Preferred:

- Previous experience as a VP of Operations, Director of Operations, Head of Operations, or equivalent.
- Background in e-commerce, online marketplaces, consignment, collectibles, or high-volume transaction-based businesses.
- Familiarity with ERP, warehouse management systems (WMS), order management systems (OMS), and business intelligence tools.
- Experience scaling operations across multiple locations or supporting Canada–US expansion.
- Knowledge of sports cards, trading card games, or related collectibles.

Key Performance Indicators (KPIs)

Success will be measured through:

- Operational Efficiency: Processing throughput, turnaround times, and backlog reduction.
- Cost Management: Labour cost per card, cost per transaction, and budget adherence.
- Inventory Accuracy: Discrepancy rates, inventory loss incidents, and tracking accuracy.
- Fulfillment: Shipping timelines, order accuracy, and fulfillment costs.
- Team Performance: Productivity, KPI achievement, and SOP compliance.
- Technology Adoption: Automation reduced manual processes, and system utilization.
- Customer Experience: Response times, resolution times, and customer satisfaction.
- Scalability: Increased processing capacity and readiness for business expansion.

What We Offer

- A senior leadership opportunity in a growing collectibles, e-commerce, and live commerce business.
- The opportunity to build high-performing teams and scalable operational systems.
- Direct collaboration with executive leadership on business growth and expansion.
- The opportunity to lead technology-driven transformation and operational improvement.
- Competitive compensation based on experience and responsibilities.
- Qualified growth opportunities as the company expands.

How to Apply

Interested candidates should submit their resume and a brief overview of their experience managing operational teams, improving efficiency, and scaling business operations.

We are particularly interested in candidates who can demonstrate measurable improvements in operational productivity, cost management, inventory accuracy, or business scalability.

Please send applications to: [email protected]

Pay: $100,000.00-$110,000.00 per year

Work Location: In person

📌 Vice President of Operations (Mississauga)
🏢 Slab Sharks
📍 Mississauga