Overview

Job Profile:

The Receptionist will primarily be responsible for answering all incoming calls, act as the first point of contact for visitors and provide general information to management, staff, clients, and the public. This role will also manage and administer inbound and outbound mail.

Primary Responsibilities:

Answer a multi-line extension telephone system, address and respond to electronic inquiries; refer and/or redirect calls, emails, or visitors as required.

Act as a first point of contact and provide general information to management, staff, clients, and the public relating to questions, concerns or suggestions; maintains security and monitors logbook.

Present a positive and professional image of the organization when interacting with employees, customers, clients visitors, and the management group.

Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence.

Maintain a high level of confidentiality in all communications.

Organize, match and file office records.

Photocopying, laminating and binding documents.

Required Skills and Attributes:

Proficiency in Microsoft Office programs, including Outlook, Word, Excel and Powerpoint





Effective communication skills (verbal and written in English)

Superior telephone manners and interpersonal skills

Strong organizational skills, with ability to prioritize and manage conflicting demands

Ability to deal with others in a sensitive tactful, diplomatic, and professional manner

Demonstrated ability to respond quickly in a dynamic and changing setting

Effective working in a team environment, as well as individually

Education Requirements & Qualifications:

High School diploma or equivalent

One year of experience in a related position

Experience operating a multi-line extension telephone system

Requirements
Required: Strong organizational skills, clear communication, phone etiquette, accurate data entry, typing, filing, proofreading, and confidence using computers and common office software are important for handling front desk and clerical duties.

Preferred: Office, clerical, administrative, or customer service experience is helpful; Microsoft Office, Google Workspace, or multi-line phone systems is an advantage.

**Immediate availability to start as soon as possible**

Expected hours: 40.0 per week

Work Location: In person

📌 Receptionist (Temporary Contract) (Guelph)
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📍 Guelph