Front Office Associate

About The Union Club of British Columbia:

Founded in 1879, the Union Club of British Columbia is a landmark institution in the heart of downtown Victoria. With a neo-Georgian design inspired by the classic clubs of London, this heritage building has always offered premier service, amenities, companionship, and exceptional comfort.

We are seeking a full-time employee to join our Front Office team.

As your employer, we will offer you:

- Competitive wages
- Comprehensive training
- A positive work environment
- Experience in guest services and the hospitality industry

As a member of the Front Office team, you will have a direct impact on creating a qualified and memorable experience for our members and guests.

Qualifications:

· Excellent customer service skills are essential

· Strong interpersonal skills

· Completely fluent English language skills; both written and verbal

· Demonstrated excellent correspondence skills

· Clear, precise, professional, and helpful telephone manner

· High level of responsibility and commitment





· Excellent organizational skills – showing flexibility in handling multiple priorities and meeting deadlines

· Team player with proven success in relationship building

· Previous Hotel or Club experience an asset

· Other languages an asset

Duties Include:

· Answering phones and using a switchboard

· Email communication

· Checking in/out of guests

· Responding to guest/member inquiries, providing concierge service

· Cash handling and processing forms of payment

· Reporting to management

· Communicating between departments

· Administration work assigned by management

· Upholding the house rules

· Stand for long periods of time, use stairs, lift 45 lbs.

Job Type: Seasonal

Pay: $22.50-$23.70 per hour

Benefits:

- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Vision care

Ability to commute/relocate:

- Victoria, BC V8W 1Z6: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 2 years (preferred)

Work Location: In person

📌 Front Office Associate (Downtown)
🏢 The Union Club of British Columbia
📍 Downtown