Customer Service Specialist
Empyrean Merchant Services | Vaughan, ON | In-office | Full-time
Pay: $25–$30/hour + commission on product sales, if applicable
About Empyrean
Empyrean Merchant Services is a fast-growing payments technology company providing cutting-edge solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors.
What you’ll do
- Handle inbound and outbound merchant calls and emails.
- Resolve inquiries and technical issues, and escalate when needed.
- Process merchant applications accurately.
- Keep CRM records complete and current.
- Submit service requests to our processing partners and follow them through to resolution.
- Troubleshoot terminal and network connectivity issues.
- Recommend additional Empyrean products where they fit the merchant’s needs.
- Work with internal teams to improve service and operations.
What we’re looking for
- Fluent English,
written and spoken. French is an asset.
- Comfort working across multiple software systems and CRM tools.
- Strong communication and problem-solving skills.
- Ability to prioritize and manage multiple open issues.
- Experience in customer service, merchant services, or payments is an asset.
- Basic knowledge of networks or POS connectivity is an asset.
What we offer
- $25–$30/hour, based on experience.
- Hands-on training in payments and POS technology.
- Growth opportunities in a growing company.
Schedule: Monday–Friday, 9 am–5 pm
How to apply: Please apply through Indeed by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.