Bee Clean Building Maintenance is Canada’s largest 100% Canadian-owned janitorial company. With over 20 offices across Canada, we have been providing expert building maintenance and complete janitorial services for 50 years to a variety of clients. We offer a supportive environment with excellent opportunities for advancement and development.

About the Opportunity

We are seeking a Technical Support Specialist to join our team in Vancouver, Canada. As a Technical Support Specialist, you will be responsible for providing technical support to our employees, including troubleshooting and resolving hardware and software issues. The successful candidate must be able to demonstrate a proven track record in working with limited supervision while providing guidance on system configuration, and deploying new devices and software.

Duties and Responsibilities

- Onsite and/or remote application training
- Provide technical support to our employees, both onsite and remotely
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices
- Assist with system configuration and optimization
- Deploy new devices and software
- Set up and configure networking equipment, including switches, routers, and firewalls
- Provide support for Microsoft products, including Microsoft SPO, Microsoft PowerApps, and Microsoft Azure Directory
- Automate processes and workflows using Microsoft PowerApps and Automation
- Provide security recommendations and best practices to management
- Occasional travel to Bee-Clean offices and operational locations may be required.

Desired Skills / Experience / Education





- Hardware / software knowledge: Set up, configure, maintain, troubleshoot and hardware (computers, peripherals, telephones, mobile devices, etc.), software (Office 365, Google Workspace, phone system, etc.) and networks (mobile device to servers).
- Good interpersonal and communication skills
- Excellent organization, planning and prioritization skills
- Skill in analysis, problem solving, critical thinking and decision making
- Great documentation skills
- Excellent problem-solving and troubleshooting skills
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to prioritize tasks and work well under pressure

Credentials

- Bachelor's degree in Computer Science or a related field
- Minimum of 2 years of experience in technical support
- Strong knowledge of Microsoft products, including Microsoft SPO, Microsoft PowerApps, and Microsoft Azure Directory
- Knowledge of Windows Desktop OS, Microsoft Office, Google Workspace, Desktop and Notebook hardware and Networking basics.
- Experience with networking equipment and protocols
- Knowledge of security best practices and recommendations




- Experience with onsite device deployment and configuration
- Familiarity with automation and scripting tools, such as PowerShell
- Working knowledge of data communications troubleshooting.
- Ability to read and understand equipment, policy and procedure manuals.

If you are a self-starter who thrives in a dynamic workplace and has a passion for technology, we encourage you to apply for this exciting opportunity.

As an award-winning employer with over 13,500 employees across Canada, we offer competitive wages, comprehensive benefits, a fun and relaxed working environment, excellent training, and opportunities for advancement. We have been providing expert building maintenance and complete janitorial services for 50 years to a variety of clients.

We value diversity in the workplace. Women, Aboriginal People, Visible Minorities and persons with disabilities are encouraged to apply and self-identify.

Our remuneration and benefits are competitive and will be based on experience and abilities.

We thank all applicants for their submission but only those under consideration will be contacted for a one-on-one interview.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:

- Vancouver, BC V5Y 1M1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?
- Do you have a driver's license?

Work Location: In person

📌 Technical Support Specialist (East Vancouver)
🏢 Bee-Clean Building Maintenance
📍 East Vancouver