Contact Centre Specialist – Surrey (Guildford), BC

Position Type: Full-time, Permanent

Schedule: 5 days/week, Monday–Saturday (Saturdays required) [with one weekday off between Tuesday to Friday]

Hours: 9:00 AM – 5:00 PM

Pay: 21.00 - 24.00 per hour, plus up to $4/hour in monthly performance bonuses

Join a team that’s making a difference. Snore MD is a world-class sleep clinic and one of the fastest-growing healthcare organizations in Western Canada. We combine decades of medical and commercial experience to deliver an unmatched patient experience, and we’re growing our team in Surrey.

We’re hiring a Contact Centre Specialist for our Support Office in Surrey (Guildford), supporting clinics across BC and Alberta.

This is an on-site role, so we’re looking for someone who lives in or near Surrey and can commute easily to the office.If you enjoy helping people and thrive on a busy phone line, we’d love to meet you!

What We Offer

- Competitive Pay: 21.00 - 24.00 per hour, plus up to $4/hour in monthly performance bonuses
- Full Benefits: Health, dental, vision, RRSP matching, health club memberships, and health & education spending accounts
- Training & Support: Comprehensive onboarding and ongoing coaching to help you thrive
- Positive Team Culture: A collaborative environment where wins are celebrated and support is constant
- Long-Term Growth: A stable healthcare career with room to grow

What You’ll Do

As a Contact Centre Specialist, you’ll be the first voice patients and physicians’ offices hear. You’ll keep every referral moving so patients get the care they need, faster.

- Own the Phones:



Handle a high volume of inbound patient calls with clarity, confidence, and warmth
- Process Referrals: Accurately enter physician referrals and requests into our system in a fast-paced environment
- Follow Up with Physicians: Call physicians’ offices to confirm referrals and chase outstanding requests
- Complete Patient Intake: Contact patients to collect the information needed to get them booked
- Keep Records Accurate: Maintain up-to-date patient records, call notes, and referral statuses in our CRM

What You Bring

- 2+ years of customer service experience, ideally in banking, financial services, or a call center
- Experience in medical administration, patient intake, or referral processing is an asset
- Excellent communication skills and confident telephone etiquette
- Robust attention to detail, with fast and accurate typing and data entry
- Comfort learning new computer systems and handling confidential health information
- Availability to work every Saturday
- Residence in or near Surrey, with a reliable commute to our Guildford office
- Legal eligibility to work full-time in Canada (we are unable to provide work sponsorship)

Shortlisted candidates will be invited to [a phone screen followed by an in-person interview].

If you’re looking for a purpose-driven role, a supportive team, and a career you can grow close to home, we’d love to hear from you.

#IND-SMD

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Contact Centre Specialist – Surrey (Guildford), BC
🏢 Snore MD Sleep Apnea Clinic
📍 Guildford