Job Summary

The Operations Manager is responsible for the safe, efficient, and reliable operation of the Automated People Mover (APM) system. This role provides leadership and oversight of all operational activities, including managing System Operators, directing control room operations, and ensuring compliance with all safety, regulatory, and service requirements.

The Operations Manager is accountable for day-to-day service delivery, emergency response coordination, workforce planning, operational readiness, training and competency programs, and continuous improvement initiatives. The position serves as the primary liaison with the client, emergency services, regulatory authorities, and other stakeholders whose activities impact system operations.

Key Responsibilities

- Lead, supervise, and evaluate System Operators and other operations personnel to ensure safe, reliable, and efficient service delivery.
- Manage all aspects of control room operations and ensure adherence to established operating procedures and performance standards.
- Lead recruitment, selection, onboarding, and retention efforts for operations staff.
- Develop and manage employee schedules to meet service requirements while optimizing workforce utilization.
- Develop, maintain, implement, and enforce operational policies, procedures, contingency plans, and reporting requirements.
- Ensure the safe daily operation of the APM system, including troubleshooting operational issues, resolving service disruptions, and directing emergency response activities.
- Lead operational readiness activities, including drills, exercises, planned service changes, and special event operations.
- Act as the primary operational liaison with the client, emergency services, contractors, regulatory agencies, and other external stakeholders.
- Administer and continuously improve the Company's Competency Management System.
- Monitor employee qualifications, certifications, and competency requirements to ensure compliance with company policies, contractual obligations, and regulatory standards.




- Develop and execute training programs for operations personnel and maintain accurate training and competency records.
- Conduct training, assessments, and performance evaluations related to all operational functions of the APM system.
- Serve as Shift Leader when required and provide operational leadership during critical incidents and emergencies.
- Support the implementation and ongoing administration of the Safety Management System (SMS), including reporting, monitoring, corrective actions, and continuous improvement initiatives.
- Identify opportunities to improve operational performance, service reliability, safety, and customer experience.

Qualifications

Required Knowledge & Experience

- Experience in transit operations, transportation systems, automated transit systems, rail operations, or other safety-critical operational environments.
- Strong understanding of transit operations management principles, operational planning, and service delivery.
- Experience leading and coordinating the work of front-line operational staff in a 24/7 environment.
- Knowledge of operational risk management, emergency response procedures, and incident management practices.
- Ability to develop, implement, and improve operational procedures, policies, and performance standards.
- Experience interpreting and applying operations and maintenance manuals, technical documentation, and engineering drawings.
- Knowledge of competency management, workforce development, employee training, and performance evaluation principles.
- Understanding of Safety Management Systems (SMS) and regulatory compliance requirements.
- Working knowledge of automated control systems, human-machine interfaces (HMI), SCADA systems, automated transit systems, industrial automation, or similar technologies.





Preferred Qualifications

- Technical background in transit systems, ropeway systems, industrial automation, electrical systems, mechanical systems, or related maintenance disciplines.
- Experience working with automated transportation systems, airport people movers, rail transit systems, or other automated industrial operations.
- Post-secondary education in transportation, engineering, operations management, business administration, or a related field.
- Relevant industry certifications or supervisory/management training are considered an asset.

Skills & Competencies

- Strong leadership, team-building, coaching, and employee development skills.
- Ability to manage multiple priorities and make sound decisions in fast-paced, high-pressure environments.
- Proven ability to lead operational response during incidents, emergencies, and service disruptions.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Ability to evaluate operational needs and implement effective process improvements.
- Excellent organizational, planning, and resource management capabilities.
- Demonstrated ability to monitor and enforce safety rules, regulations, and operating standards.
- Solid interpersonal and stakeholder management skills.
- Ability to prepare clear, accurate, and concise reports, procedures, logs, and operational documentation.
- Excellent verbal and written communication skills.
- Proficiency with operational software systems, reporting tools, and Microsoft Office applications.

Why Join Us

This is a unique opportunity to lead the operations of a highly automated transportation system, playing a critical role in delivering safe, reliable, and efficient service while developing a high-performing operations team and driving continuous operational excellence.

Pay: $80,000.00-$90,000.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Operations Manager (Mississauga)
🏢 Doppelmayr Cable Car
📍 Mississauga