To apply for this job please submit your application in-person at our store in Cochrane, Alberta. Any application not dropped off in person will be excluded from review.

Company Overview

Maple Leaf Quilting Company Ltd is a retail longarm quilting and sewing store serving quilters and sewers of all skill levels across Canada. Our team values exceptional customer service, practical training, shared ideas, and pitching in wherever needed.

Summary

As a Receptionist, you will be the first point of contact to customers by phone, email, messaging and social media comments. This position supports the day-to-day needs of the store & works closely with the owners and team members in all departments!

Your impact: By helping customers connect with the right support and information, you help them feel confident as they pursue their quilting and sewing projects.

Responsibilities

- Welcome customers by phone and messages. Respond to questions in a friendly, helpful manner.
- Answer and direct phone calls using professional phone etiquette. Warm transferring to appropriate department to ensure our customers needs are met.
- Support front-desk and clerical tasks, including data entry and filing.
- Creating products for our website, as well as creating purchase orders (This requires basic mathematical skills as you will be converting different measurements to metres as well as other currencies to Canadian dollar.




- Keep information and work areas organized to help the team serve customers smoothly.
- Pitch in on store tasks and support customer training as needed. You may need to process phone orders, and taking payments over the phone.
- Basic knowledge of social media is required. Posting our completed quilts, weekly videos etc are all required for this position.
- Basic knowledge of Canva or creating graphics for the store is a benefit.
- Basic video editing is helpful but not required.

*

- Qualifications
- Required: Customer service skills and a welcoming, helpful approach.
- Required: Clear, professional phone communication and strong organization.
- Required: Comfort using computers for routine office tasks.
- Preferred: Experience with front-desk, clerical, or general office work.
- Preferred: Familiarity with different software programs, data entry, filing, or typing.

If you enjoy helping people and supporting a hands-on retail team, we invite you to apply in-person at our store: 141 River Ave, Cochrane, AB T4C 2C2

Pay: $16.00-$18.00 per hour

Expected hours: 40.0 per week

Perks:

- Casual dress
- On-site parking

Application question(s):

- Will you drop your resume off in-person at our store location in Cochrane, Alberta?
- Explain your experience in your past work history to show your knowledge of computer software and technical experience?

Work Location: In person

📌 Receptionist - Cochrane
🏢 Maple Leaf Quilting Company
📍 Cochrane