Keep the office running smoothly. Help customers get the service they need. Grow your administrative skills with a supportive team.

Excel Service 95 has been serving homes and businesses across southeastern New Brunswick for more than 30 years. We are looking for a reliable, organized, and customer-focused Admin and Service Assistant to join our team in Cap-Pelé.

This part-time position is ideal for someone who enjoys helping people, keeping things organized, and learning new administrative skills. You will play an important role in supporting our service team, answering customer inquiries, maintaining accurate records, and helping ensure our customers receive timely communication and service.

Working closely with our Service Coordinator and Office Manager, you will receive hands-on training and gradually learn additional responsibilities, including scheduling service calls, preparing work orders, and following up with customers.

What You'll Do

Customer Service and Telephone Support

- Answer incoming calls, respond to voicemails, and monitor the general information inbox on scheduled workdays.
- Gather accurate customer information and direct requests to the appropriate team member.
- Ensure calls and customer inquiries are answered or returned on the same business day.

Administrative Support and Filing

- Maintain organized customer files, job records, warranty documents, and other office paperwork.
- Ensure completed job folders are filed in the appropriate location.
- Keep the office, kitchen, and common areas clean, organized, and adequately stocked.

Service Scheduling and Coordination

- Learn to enter new service calls and estimate appointments into Jobber.
- Assist with booking customer appointments and sending appointment reminders.




- Contact customers to confirm upcoming visits and update Jobber records accordingly.
- Follow up with customers regarding delayed parts, rescheduled appointments, and outstanding service matters.
- Contact suppliers to follow up on ordered parts when required.

Work Orders and Warranty Support

- Assist with reviewing technicians' work orders and job forms to identify parts that need to be ordered or follow-up visits that need to be scheduled.
- Gather information required for warranty claims, including equipment model and serial numbers, parts information, and job details.
- Support data entry in Jobber and QuickBooks as assigned by the Office Manager.

You will receive training on new responsibilities and will take on additional tasks independently once your training has been completed and approved.

What We're Looking For

The successful candidate will be someone who takes pride in being organized, dependable, and helpful.

Qualifications and skills:

- Bilingual in English and French, both spoken and written.
- Strong communication and customer service skills.
- Good organizational skills and attention to detail.
- Comfortable using computers and learning new software applications.
- Ability to manage administrative tasks, maintain accurate records, and follow established procedures.
- A dependable, team-oriented approach with a willingness to learn.
- Ability to work independently once trained and approved for assigned tasks.





Previous administrative, reception, or customer service experience would be an asset. Experience with Jobber or QuickBooks is an advantage, but training will be provided.

What We Offer

- Competitive hourly wage: $16–$20 per hour, based on experience.
- Part-time flexibility: Workdays and hours will be established at the time of hire to align with the Service Coordinator's schedule and ensure telephone coverage.
- Hands-on training: Learn new skills and build your administrative and service coordination experience.
- Supportive team environment: Work closely with experienced team members who will guide you as you grow into the role.
- An prospect to make a difference: Help deliver a positive customer experience and contribute to the smooth day-to-day operation of a well-established local business.

Work Location

Excel Service 95
5083 NB-15
Cap-Pelé (Botsford Portage), New Brunswick E4N 2L3

This is an in-office position.

Ready to Join Our Team?

If you are bilingual, organized, dependable, and enjoy helping people, we would love to hear from you.

Interested candidates are invited to submit their résumé by email to [email protected].

Please include “Admin and Service Assistant” in the subject line of your email.

We will respond to all eligible candidates.

We appreciate your interest in joining Excel Service 95 and look forward to hearing from qualified applicants.

Excel Service 95 welcomes applications from qualified candidates who are interested in contributing to our team.

Pay: $16.00-$20.00 per hour

Expected hours: 20.0 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Admin and Service Assistant (Cap-Pelé)
🏢 Excel Service 95
📍 Cap-Pelé