Overview

As a Customer Service Representative, you’ll assist customers with questions, explain relevant products or services, and help resolve concerns. You’ll contribute to a positive customer experience through clear communication, attentive service, and accurate information.

Duties

- Respond to customer inquiries with professional phone etiquette and clear, courteous communication.
- Enter and maintain accurate customer information, and review details to identify needs or resolve issues.
- Explain relevant offerings and, when appropriate, use sales and upselling skills to suggest suitable options.
- Support customers in English and Spanish when bilingual or multilingual communication is available. Your impact: helpful, accurate responses make it easier for customers and colleagues to move forward.

Requirements

Required:



Strong customer service, communication, data entry, and analysis skills to understand inquiries, document interactions, and provide accurate support. Professional phone etiquette and English communication are significant for serving customers clearly and respectfully.

Preferred: Customer service experience, sales or upselling strengths, and bilingual or multilingual ability, particularly in Spanish, can help you support a broader range of customer needs.

Pay: $25.60-$31.86 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Dental care
- Life insurance

Work Location: In person

📌 Customer Service Representative (Toronto)
🏢 Dovercraft Construction Chile
📍 Toronto