About Smart Film Inc.

Smart Film Inc. is an established North American manufacturer specializing in innovative switchable privacy film and Smart Glass technology. Our products transform glass from frosted to explicit at the touch of a button and are used in residential, commercial, architectural, and specialty applications.

With over 10 years of industry experience, Canadian manufacturing operations, U.S. fulfillment capabilities, and an extensive dealer network throughout North America and international markets, we continue to grow our business and product offerings.

We are looking for a motivated, dependable, and versatile individual to join our team in a unique hybrid position combining inside sales, project estimating, customer service, and hands-on Smart Film production.

About the Position

This is an excellent opportunity for someone who enjoys working with customers but also takes pride in hands-on technical work.

The successful candidate will manage customer inquiries, prepare estimates, follow up on sales opportunities, and assist with the manufacturing, fabrication, testing, and packaging of Smart Film products.

We are looking for a team player who can confidently transition between office and production responsibilities while maintaining accuracy, efficiency, and professionalism.

This is an on-site position requiring both sales and hands-on technical abilities.

Key Responsibilities

1. Inside Sales & Customer Relations

- Respond professionally and promptly to incoming calls, emails, website inquiries, and customer requests.
- Qualify leads, identify customer requirements, and recommend suitable Smart Film or Smart Glass products.
- Prepare professional estimates, quotations, sales orders, and invoices.
- Follow up consistently on outstanding estimates and sales opportunities.
- Assist customers with product selection, specifications, installation requirements, and general technical questions.
- Maintain accurate customer records, sales activities, and follow-up schedules within the company CRM.
- Support existing dealers and assist with new dealer inquiries and onboarding.
- Work toward established sales goals while maintaining customer satisfaction and company profitability.
- Coordinate with management and production to ensure accurate order processing and delivery commitments.

2. Project Estimating & Order Processing

- Review customer measurements, architectural drawings, and project specifications.
- Calculate material requirements, panel dimensions, quantities, and associated accessories.
- Prepare accurate estimates using company pricing guidelines and estimating procedures.
- Confirm project specifications, including electrical requirements, controls, wiring locations, and installation considerations.
- Verify order details before releasing projects into production.
- Maintain organized records of project measurements, drawings, customer approvals, and order documentation.




- Follow established estimating and order-entry SOPs to minimize errors and material waste.

3. Smart Film Fabrication & Production

- Assist with the manufacturing and fabrication of custom Smart Film orders.
- Measure, cut, and prepare Smart Film to precise customer specifications.
- Operate production equipment, cutting tools, and fabrication machinery following company procedures.
- Perform electrical preparation, wiring connections, and component assembly as required.
- Conduct product inspections and electrical quality-control testing.
- Prepare completed products for packaging and shipment.
- Maintain accurate production records and material usage.
- Assist with inventory organization and production scheduling.
- Maintain a clean, organized, and safe production environment.
- Follow all established manufacturing SOPs, quality standards, and safety procedures.

4. Technical & Operational Support

- Develop a strong understanding of Smart Film technology, transformers, control systems, and installation requirements.
- Assist with basic product troubleshooting and customer technical inquiries.
- Support product demonstrations and preparation of dealer sample kits.
- Occasionally assist with on-site measurements, installations, technical visits, or customer demonstrations when required.
- Work collaboratively with sales, production, and management to meet customer deadlines.
- Assist in other operational tasks during busy production periods.

Required Qualifications

- Minimum 2 years of experience in inside sales, estimating, customer service, or a related field.
- Strong written and verbal communication skills.
- Comfortable working with measurements, basic calculations, and technical specifications.
- Strong computer skills, including Microsoft Office, email, spreadsheets, and CRM software.
- Good mechanical aptitude and willingness to learn hands-on fabrication processes.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks and changing priorities throughout the day.
- Comfortable working independently and as part of a small team.
- Willingness to follow established company procedures, safety standards, and quality-control requirements.
- Physically capable of performing light manufacturing duties, standing for extended periods, and safely handling materials.
- High school diploma or equivalent.

Preferred Experience

Experience in any of the following would be considered an asset:

- Window film, glass, glazing, or architectural products.
- Construction estimating or building materials sales.
- Manufacturing, fabrication, or assembly.
- Electrical components,



low-voltage systems, or technical products.
- Reading architectural drawings and shop drawings.
- QuickBooks, CRM systems, or estimating software.
- B2B sales or contractor/dealer relationship management.

Previous Smart Film experience is not required. Product-specific and fabrication training will be provided.

The Ideal Candidate

We are looking for someone who is:

- Versatile: Enjoys both customer-facing responsibilities and hands-on production work.
- Detail-oriented: Understands that accurate measurements, estimates, and fabrication are critical.
- Self-motivated: Takes initiative and follows through without constant supervision.
- Sales-minded: Comfortable speaking with customers, following up on opportunities, and closing sales.
- Mechanically inclined: Enjoys working with tools, equipment, and technical products.
- Organized: Maintains accurate records and manages competing priorities effectively.
- Dependable: Arrives on time, takes ownership of assigned responsibilities, and supports the team.
- Coachable: Willing to learn, accept feedback, and consistently follow company procedures.
- Team-oriented: Understands that supporting production is just as important as achieving sales targets.

Additional Requirements

- Valid Ontario driver's licence, preferably a full G licence.
- Reliable transportation to and from work.
- Valid passport or ability to obtain one for occasional short-duration business travel.
- Employment references.
- Criminal background check, where appropriate for the position and permitted by applicable law.

What We Offer

- Full-time, stable employment with an established and growing Canadian manufacturer.
- Competitive hourly compensation based on experience.
- Comprehensive product, sales, estimating, and fabrication training.
- Opportunity to develop both commercial and technical skills.
- Exposure to innovative Smart Film and Smart Glass technology.
- Opportunities for professional growth and advancement.
- Supportive, collaborative team environment.
- Casual work environment.
- Company events.
- In office parking.
- Employee product discounts.

Job Details

Job Type: Full-time, permanent

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Pay range- $25.00-$28.00

Work Location: In person — Smart Film Inc., Ontario

Remote Work: Not available

How to Apply

Please submit your resume along with a brief description of your experience in sales, estimating, manufacturing, or hands-on technical work.

We are particularly interested in candidates who enjoy combining customer interaction with practical, hands-on responsibilities.

Join Smart Film Inc. and become part of a team bringing innovative privacy glass technology to customers throughout North America.

Pay: $25.00-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- On-site parking

Experience:

- Sales: 2 years (preferred)

Work Location: In person

📌 Inside Sales & Estimating / Smart Film Production Technician (Beamsville)
🏢 Smart Film
📍 Beamsville