Join Home Instead as a Scheduling and Service Coordinator – A Career with Purpose and Growth!

Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

Why You'll Love Working with Us Why You'll Love Working with Us

Meaningful Work: Make a real difference in the lives of seniors and their families while building meaningful connections with clients and Care Professionals.

A Supportive, Fun Team: Join a welcoming team that genuinely cares about one another, celebrates successes, and believes in working hard while having fun along the way.

Opportunities to Grow: Enjoy ongoing training, professional development, and opportunities for career advancement within a growing organization.

Work-Life Balance: Enjoy a consistent Monday-to-Friday schedule, 8:30 AM to 4:30 PM, with vacation time and your evenings and weekends to yourself.

A Place Where You're Valued: Be part of a workplace where your ideas matter, your contributions are recognized, and you're encouraged to take initiative and make an impact.

What does a Scheduling and Service Coordinator do?

As a Scheduling and Service Coordinator with Home Instead,



you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Key Responsibilities

● Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.

● Maintain all documentation in compliance with standards.

● Identify opportunities to enhance service hours and add value to the client experience.

● Conduct on-site visits, introductions, and training to support Care Qualified performance and job satisfaction.

● Work closely with recruitment and retention teams to support hiring and retention goals.

Requirements

● Experience in a service-focused role, with a dedication to "doing what’s right" for clients

● Strong organizational skills and comfort with technology

● Commitment to high standards of compliance and service quality

● Ability to travel locally as needed to meet clients and provide support

Technical Proficiency (Preferred)

● Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!

Pay: $22.00-$25.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Service & Scheduling Coordinator (Port Coquitlam)
🏢 Home Instead
📍 Port Coquitlam