Join a Challenger

At EQ were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.

Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.

Whats kept us moving The people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.

If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity.

We cant wait to get to know you!

The Work

The Quality Assurance Analyst is responsible for performing reviews and assessments of activities performed by individuals within the Bank 1st line Operations.

The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework QAF for the SFR business and executes the necessary activities within the QAF and will be required to discuss and report on findings to the relevant stakeholders.

The QA teams objective is to ensure that the process is in line with current policy and procedures is operating effectively and is coordinated with any department that is directly affected by the reported observations.

The QA Analyst is responsible for conducting objective assessment and analysis of SFR mortgage files/documentation with focus on:

- replicating the credit decision (includes TDS/GDS recalculation)

- confirming compliance with established credit and operational policies procedures processes and controls

- Detection of mortgage fraud and aid in fraud prevention measures as outlined in the SFR Mortgage Fraud Control Procedures.

- clear and factual reporting of findings/conclusions to the business unit

This position requires an ability to analyze each document separately but also to be able to relate it to the deal as a whole for Single Family Residential mortgages. The QA Analyst will develop sound knowledge of what checks are required for each document in the file and how to identify and report each observation.

Additional responsibilities include /Signing of Broker / Partner Commission and Miscellaneous cheques (within assigned limits) and provide assistance to departmental staff members in support of other QA requirements.

The Core Responsibilities

- Review and analyze mortgage applications credit approval form corporate documentation credit reports income/employment documentation and funding documentation to determine accuracy and completeness.

- Must have the ability to read and understand the Credit Risk Analysis performed by the business prior to completing a thorough review and substantiating observations

- Sound understanding of different product-types within SFR lending and the different processes that surround each product; such as Alternative Prime HELOC mortgages CMHC Insured product and Third Party Serviced loans and mortgages





- Have the ability to visualize articulate conceptualize or solve both complex and uncomplicated documents and/or problems by making decisions that are sensible given the available information and resources.

- Review data accuracy/integrity to ensure the information is consistently and routinely applied to the Companys internal system.

- Analyze and validate all reported observations and provide detailed and accurate documentation to substantiate findings.

- Ensure that all accounts suspected of containing fraud are accurately recorded on Sherlock and perform risk assessments on a broader scale when identified.

- Assist in the identification of recent and evolving fraud trends or systematic issues and patterns.

- Timely escalation/reporting of any evidence of fraud identified through detailed review which may impact other areas of the business.

- Provide support to the front line business for any new initiatives that may directly affect the review process or business unit objectives.

- Provide excellent customer service to other departments through professional written and verbal communication.

- Maintain knowledge and understanding of SFR products operations processes services systems and associated risks and controls.

- Communicate with the Manager Quality Assurance on status reports and duty prioritization

- Prepare training documentation as well as assist in training new staff or peers.

- Review of new and/or revised regulations policy and procedures and establish a continuous cycle of improvement for the QA Framework

- Coordinate and/or support the completion of special reviews and assignments as requested by the CRO and/or Director Fraud Operations

- Conducting credit/operational analysis reviews of credit files as part of due diligence activities associated with potential acquisitions

- Conducting review of other staff members work for consistency and coaching purposes

Lets Talk About You

- A minimum of five years experience in a Canadian financial institution.

- A minimum of three to five years in a related role pertaining to residential mortgage origination (underwriting and operational).

- Ability to review residential mortgage documentation audit perform analyses validate and document potential risk to determine course of appropriate corrective action and/or make recommendations of such action.

- Must possess an in depth understanding of Residential Mortgages underwriting processes and requirements.

- Sound understanding of Mortgage related regulatory requirements (OSFII B20 AML/ATF) and Mortgage Insurer requirements (CMHC Genworth)

- PC skills including Microsoft Outlook Word Excel Power Point related applications and other software applications used within the organization.





- Excellent organizational skills and ability to complete responsibilities in a busy and time sensitive environment.

- Strong analytical skills.

- Strong verbal and written communication skills.

- Attention to detail and an ability to identify potential problems within files.

- Self-motivated.

- Strong interpersonal skills.

- Work effectively in a team setting to accomplish goals and complete tasks.

- Ability to conduct presentations if required.

What we offer For full time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Banks additional office space located at2200-25 Ontario Street Toronto ON.

Equity Diversity & Inclusion

EQ is committed to building an inclusive accessible environment where every employee feels valued respected and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences identities and perspectives. Were equally committed to supporting your growth both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process EQ uses AI to help screen assess and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank the countrys seventh-largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more visit and .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

📌 Senior Analyst, Commercial QA (12 month contract) (Toronto)
🏢 EQ Bank
📍 Toronto