We are currently looking for a DISPATCHER / CSR for our 500 College St. East Belleville location.

This position is for a fixed one year contract covering a maternity leave.

Hours are Monday to Friday onsite 8:30am - 5:30pm

The purpose of this position is to broker freight for Canadian and US customers handle LTL and FTL shipments and build and maintain relationships with carriers and negotiate rates.

BOOKING/DISPATCHING FREIGHT:

- Enter loads into system from customers.

- Finding the proper carrier partner to handle the pick-up and delivery required by customer.

- Negotiate rate with partner carriers.

- Book outbound loads with dispatch utilizing Load Link and contacting carriers.

- Take orders and build trips for carriers.

- Build truck manifests for the dock in order to load/unload freight.

- Problem solving needed to ensure the freight gets from shipper to receiver in a timely manner.

- Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.

- Follow proper hand-off procedures at end of shift.

ASSIST CUSTOMER SERVICE:

- Track and/or trace some broker orders in a timely manner and provide customers and our internal departments with current ETAs ensuring that the tracking of the waiting times accessorial(s)



that are requested on the spot and followed up with and revised Load Confirmations are being received and system updated.

- Set up load confirmations and ensure all information is received with accurate appointment rates and PO#s. Update revised load confirmations as they are received.

- Book appointments for inbound/outbound deliveries as required. Update the system/spreadsheet and communicate the appointment information to required internal people.

Qualifications :

To be successful in this position Employees are expected to demonstrate competency in all responsibilities listed above in addition to the following:

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics preferably in the transportation industry.

EXPERIENCE

- 2-3 years experience in the transportation industry

SKILLS & ATTRIBUTES

- Detail orientated and enjoys following process
- Excellent Communication

- Superior Customer Service

- Strong sense of urgency

SYSTEMS

- Google Suite for Business
- Loadlink
- TruckMate (TMW)

Additional Information :

What do we offer to you

- Competitive Wages
- Opportunities for growth and advancement

Salary: $50000 - $55000

Hours: Monday - Friday 8:30am - 5:30pm

Remote Work :

No

Employment Type :

Full time

📌 DISPATCHER CSR (Contract) (Belleville)
🏢 Manitoulin Group of Companies
📍 Belleville