Our elevators escalators and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contributes to making places more accessibleinclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respect bothamong colleagues and for the world around us. By joining us you dont justbecome part of our success story; you help shape the future and continue our richlegacy that started back in 1874.
WithCanadianHeadquarters in Toronto Ontario Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada includingScotia Plaza Bay & Adelaide Edmonton Arena Calgary Airport andVancouver Canada Line.
Join us as a
Service Leader
Your main responsibilities
The Service Leader manages the districts EI activities and field resources related to the ongoing maintenance repair and retention of existing equipment within the portfolio while partnering with the sales team as required. This work is conducted in a manner that supports sustainable profitability continuously improves customer satisfaction and advances the regions strategic business objectives.
Responsibilities
Health & Safety (H&S;)
- Ensure compliance with all safety and health guidelines for EI Field Team members
- Organize and manage risk evaluation prevention plans and safety training
- Monitor and coordinate the application of safety standards and protected working practices
Portfolio Compliance Fulfilment & Tracking
- Manage and complete compliance activities including CPSIs CATs NCs and DLFIs for the responsible portfolio in partnership with the FQE Business Partner
- Ensure the execution and documentation of periodic safety inspections and corrective actions including AHJ and consultant reports for the responsible portfolio
Preventative Maintenance Fulfilment and Efficiency
- Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio
Technical Support and MTBC Management
- Support route mechanics and Adjusters where applicable in raising necessary Technical Field Support (TFS) requests to prevent downtime return units to service and identify engineering solutions
- Monitor MTBC and take action to prevent sick units seeking TFS support where required
OBR (Offer-Based Repairs) OiT & Execution
- Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT)
- Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets
Manage Major Repair Service Activities (where applicable)
- Raise necessary major repair requests (RRs) with the Major Repair team
- Where applicable manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes
Coordinate Payroll KPIs
- Process and drive efficient daily mechanic payroll accurately and in line with BDPs
Contract P&L; Management
- Monitor contract profitability identify loss-making contracts and intervene with Account Managers to restore profitability
Customer Relationships & Satisfaction
- Build and maintain strong customer relationships
- Support customer satisfaction by managing and resolving escalations efficiently
Training & Development
- Track and support the training and certification of EI mechanics
- Ensure technical training plans are executed and adapted as needed
Repair Package & MOD Opportunities
- Promote repair packages and identify opportunities for modernization (MOD)
- Support the transition of repair opportunities to MOD sales
Financial Management
- Oversee the management of material spend and manpower hours to ensure alignment with budget
EI Methods Tools and Processes
- Fully utilize HQ-defined methods tools and processes including FMC reporting tools
- Monitor utilization of dedicated district Microsoft Teams channels
What you bring
Knowledge
(Education and Work Experience)
- Post-secondary education in business or engineering is preferred
- Five to eight years of experience in the elevator industry a related field or a similar industry involving the new installation or modernization of capital equipment with at least three to five years in a supervisory or management position
Critical Skills
(Technical Interpersonal etc.)
- Proficient in MS Office applications (MS Excel Word Teams Project)
- Understanding of financial statements
- Analytical: ability to think conceptually and make an impact
- Coaching and Mentoring: ability to motivate and guide team members
- Communication: ability to communicate with tact and diplomacy
- Leadership: Possess solid leadership skills
- Negotiation: ability to negotiate persuasively and effectively in a tactful manner to gain customer acceptance of company terms and conditions
- People Management: Ability to select train supervise and evaluate staff
- Persuasion: ability to influence internal and external stakeholders including regional employees support staff suppliers consultants government authorities internal support groups and customers to act in a manner that supports company credibility
- Presentation: ability to present materials clearly and engage the audience
- Problem Solving: ability to interpret complex commercial concerns identify and mobilize appropriate resources with minimal negative impact assess responsibility explore alternatives develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation
- Demonstrated ability to embrace new concepts and change while seeking new ways of doing things
Whats in it for you
- Competitive Salary (commensurate with experience)
- Competitive Bonus Incentive Program or Commission Plan
- Wide range of professional and leadership development opportunities
- Competitive Extended Health Dental & Vision Plans
- Generous Paid Time Off Plans
- Tuition Reimbursement Program
- Competitive Group RRSP with Company Match
Compensation
The salary range for this position is $95000 to $110000 CAD per year. Actual compensation will be determined based on relevant experience education skills market conditions and internal equity considerations in alignment with our overall compensation practices.
In addition to base salary this position is eligible for the applicable Bonus Incentive Program and/or Commission Plan subject to the terms and eligibility requirements of the applicable program.
The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees subject to plan terms and eligibility requirements.
Vacancy Disclosure
This job posting is for an existing vacancy.
Artificial Intelligence in Recruitment
We do not use artificial intelligence to screen assess or select applicants for this position. All screening assessment and selection decisions are made by authorized human personnel.
Work Authorization
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.
We Elevate Your Career
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey Join #TeamSchindler!
Discover more on our career website.
By submitting this application you consent to allow Schindler ElevatorCorporation to share your application details (including your personalinformation) with our third-party recruitment partners and affiliate companies.
At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age race ethnic background color religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health disability or veteran status.
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📌 Job Opportunities Service Leader (Calgary)
🏢 Schindler Elevator
📍 Calgary
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