Description

At KENT we believe our success is driven by strong peoplefocused leadership and operational excellence. Each retail location operates as a complex multiunit business designed to serve a wide range of customer addition to our core home improvement retail operation our stores support a robust Profocused business and deliver Install Sales solutions all of which rely heavily on efficient wellexecuted backend operations.

As an Assistant Store Manager BackEnd Operations you will play a critical leadership role in ensuring these business lines are supported through safe efficient and accurate operational execution. This includes oversight of the building materials yard shipping order picking inventory integrity and (where applicable) fleet operations. Your leadership directly impacts customer experience sales execution and profitability across the store.

This is a handson leadership role that requires the ability to manage complexity balance competing priorities and collaborate closely with frontend leaders to ensure the entire store operates as one aligned highperforming business. Success depends on strong people leadership attention to detail and the ability to drive results across multiple revenue streams while maintaining high safety and operational standards.

This position offers a competitive salary with eligibility for annual bonus incentives.

Responsibilities

As an Assistant Store Manager BackEnd Operations you will ensure the foundational systems and teams that support Retail Pro and Install Sales operate safely efficiently and consistently. Key responsibilities include:

- Overseeing backend operations: Lead the building materials yard shipping and orderpicking functions to support storewide execution and customer fulfillment.

- Managing inventory integrity and shrink:



Ensure accurate inventory counts loss prevention practices and strong controls across backend areas.

- Maintaining yard standards and safety: Ensure the yard and backend workspaces are organized compliant and safe for both associates and customers.

- Driving operational support for sales: Partner with frontend leadership to support lumber building materials Pro and Install Sales execution through accurate product availability and timely fulfillment.

- Analyzing performance: Review sales operational and inventory data to identify opportunities to improve efficiency service levels and profitability.

- Managing fleet operations (where applicable): Oversee delivery operations to ensure timely efficient service aligned with customer expectations.

- Developing and engaging teams: Coach train and support associates through regular checkins feedback and development conversations.

- Using systems effectively: Leverage Microsoft Office (Excel Word Outlook) Kronos for timekeeping and D365 for inventory sales and operational tracking.

Qualifications

- 5 years experience in retail management
- Excellent communication skills verbal and written
- Exceptional customer service skills
- Ability to leverage technology for project management analysis and solving problems (including
- Microsoft Office Suite)
- Openness to continuous improvement and responsibility for independent learning
- Flexible schedule based on retail needs
- Shrink and inventory control
- 21 years of age due to the forklift training requirement (in-house to be provided) previous forklift
experience is considered an asset

What we Offer

- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical Dental Vision RRSP Matching and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving Limited organization

Required Experience:

Manager

📌 Assistant Store Manager Back-end Ops (Port Hawkesbury)
🏢 J.D. Irving
📍 Port Hawkesbury