Salary Range (plus eligible to receive a performance based incentive applicable to position) :
$94620 - $128020
Why FCC
At FCC were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation we provide financing knowledge resources and business management software to over 103000 customers nationwide.
Heres what you can expect when you join our team:
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs flexible and comprehensive group benefit and savings plans and well-being support through benefits and wellness programs
- Purpose-driven work: We build strong relationships share knowledge and support the people who feed the world
- Growth: Learning and development opportunities to help you thrive
- Hybrid work options
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How youll make an impact
Help employees and customers get back to work quickly when issues arise with FCCs lending applications. As a Senior Product Analyst (Application Support) youll investigate complex incidents identify root causes and work closely with business partners the Service Desk and Domain teams to resolve problems and minimize service disruptions.
Youll provide expert guidance to users by answering application-related questions helping them navigate system functionality and business processes and supporting the resolution of challenging issues. Youll act as a key liaison between business and technology teams facilitating discussions identifying solution options and helping drive decisions that improve application performance and user experience.
Youll also contribute to continuous improvement by leading root cause analysis activities identifying recurring trends enhancing support processes and improving troubleshooting documentation and knowledge resources. Through your expertise and collaboration youll help ensure reliable application performance while supporting the ongoing evolution of FCCs lending solutions.
If you enjoy solving complex problems influencing outcomes supporting end users and partnering with both business and technical teams to deliver practical solutions this could be the role for you.
What youll do
- Investigate triage and prioritize incidents reported by users and customers related to FCCs lending applications
- Guide users on application navigation business processes and system functionality
- Determine whether reported incidents are caused by system issues process gaps data issues or user error and coordinate resolution activities
- Collaborate closely with Domain teams business partners the Service Desk and technical specialists to resolve complex issues and minimize service disruptions
- Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience
- Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
- Update and enhance troubleshooting documentation knowledge articles and support processes to improve operational effectiveness
- Analyze trends recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applications
- Support testing and validation activities related to application enhancements fixes and releases
- Understand business needs constraints and problems to identify solution options
What youll bring to the team
- Informal leader and mentor who can influence outcomes and provide guidance to team members and stakeholders
- Strong analytical thinker with the ability to diagnose complex problems and identify practical solutions
- Confident communicator who can translate technical concepts into business-friendly language
- Relationship builder who collaborates effectively across business and technology teams
- Self-starter with intellectual curiosity sound judgment and a continuous improvement mindset
- Strong facilitation and organizational skills with the ability to manage multiple priorities in a rapid-paced environment
- Team player who embraces change and champions improvements to processes tools and customer experience
- Customer-focused professional with a passion for delivering reliable and effective business solutions
Required qualifications
- Bachelors degree in finance marketing or commerce and at least four years of experience in technology operations business analysis application support or a related field (or an equivalent combination of education and experience)
- Demonstrated ability and willingness to learn new tools and technologiesStrong knowledge of systems analysis and problem-solving methodologies
- Experience investigating incidents analyzing business problems and coordinating issue resolution
- Solid interpersonal skills and the ability to communicate technical information in easy-to-understand language
- Solid knowledge of FCC lending processes and lending applications
Preferred qualifications
- Ability to use SQL to extract validate and analyze data in support of application support activities
- Experience leading root cause analysis and continuous improvement initiatives
- Experience working with cross-functional business and technology teamsBilingualism
Not sure you meet every requirement We encourage you to apply anyway.
Not sure you meet every requirement We encourage you to apply anyway.
You belong here
At FCC were committed to creating an inclusive equitable and accessible workplace one that reflects the communities where we live work and play. Our team is made stronger through diversity and were dedicated to building a workforce that brings together a range of backgrounds abilities and perspectives.
We encourage qualified applicants to apply including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.