***Please note that this role will follow a 4 on/4 off shift rotation with 10-hour shifts from 6:00AM to 4:30PM. The successful candidate must be available to work this schedule***Responsibilities:Be a visual presence on site to ensure the health comfort and safety of our Customers Provide excellent customer service by opening doors assisting with bags et Site visits patrol on foot exterior and interior property. Inspect all walkways stairs water drainage on side of building building numbers vacant ground level apartments trees tool shed gravel boxes benches office/maintenance shop garbage bins fire hydrants lights recreational areas entrances and live and recorded CCTV footage to detect suspicious or unauthorized activity review video recordings to investigate incidents document and report findings maintain surveillance logs support internal investigations by locating reviewing and summarizing relevant video footage preserve evidence and comply with privacy confidentiality and security all signs are clearly visible and do not need any repairs. Inspect parking areas Look for damaged or abandoned vehicles license plates with expired plates or missing plates visitor parking pot holes Replace burnt out lights as needed.
Pick up garbage Snow removal as required Touch-up painting as required Phone check in with Customer Service Ensure Image Wear is clean neat and recognizable to customers Complete all reports and sent them to the Leader daily Ensure all correspondence with Customers is noted in Tenant Memo field Respond to lock out noise complaints On Call Maintenance assistance Complete other tasks assigned by the Leader Must have valid Drivers license and vehicle. Experience and Educational Requirements:2 years Customer Service and or Security Experience preferred Security License required Technical Requirements:Computer experience is required with web based programs preferred Ability to learn and adapt quickly to changing systems and new technology Familiarity with computer tablets is an asset Non-Technical Requirements:Strong commitment to providing excellent customer service Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Robust planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience empathy and understanding Ability to work independently (self managed) and with other Associates in a team environment Ability to learn quickly adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalks mission statement) Demonstrates a positive attitude enthusiasm and assertiveness Ability to spend up to eight hours walking standing climbing stairs lifting Ability to maneuver or lift up to 10kg with the proper equipment