Support crime victim reimbursement claims in St. Paul using customer service, records management, and transparent communication skills. Telework may be available up to 50%.

This intermediate Customer Service Specialist serves as an Administrative Assistant with the Minnesota Department of Public Safety. Working in the Office of Justice Programs, you will support the Minnesota Crime Victims Reimbursement Program. The work includes communicating with victims, applicants, providers, employers, insurers, and other organizations. Success requires accurate correspondence, database use, records monitoring, and knowledge of standard computer software.

Key Responsibilities:

• Gather billing, lost wage, loss of support,
  
  
  
  and insurance information
• Monitor and analyze pending claims for appropriate next actions
• Maintain provider contacts and electronic submission procedures
• Provide backup receptionist coverage for the Office of Justice Programs
• Assist responses to information and materials requests

Requirements:

• Explain procedures, rules, and regulations clearly
• Provide accurate phone, email, and written customer service
• Use word processing, spreadsheet, and database software
• Enter, retrieve, and monitor database and records information
• Compare and inquire about pending medical billing records

Apply customer service, database, records management, and communication skills to advance reimbursement claims for crime victims.