Night audit and front office service define this Fairmont Banff Springs position, requiring guest focus, organization, and calm communication.

As an Overnight Front Desk Reception Agent, you will create positive guest experiences while managing overnight hotel operations. The work includes conducting audits, responding at reception, documenting issues, and assisting with calls. Room-brand upselling and knowledge of hotel facilities support service delivery.

Key Responsibilities:

- Conduct overnight night audit procedures
- Respond to every guest approaching the reception desk
- Record complaints, requests, and issues immediately
- Follow up on resolutions and guest satisfaction
- Drive room-brand rate through upselling

Requirements:

- Ability to remain calm and courteous with guest needs
- Solid interpersonal and problem-solving abilities
- Ability to manage multiple priorities simultaneously
- Ability to stand throughout shifts while typing and answering phones
- Legal eligibility to work in Canada

Use night audit, reception, upselling, and guest-resolution skills to support overnight service at Fairmont Banff Springs.

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📌 Night Audit Front Office Agent (Banff)
🏢 Fairmont Hotels and Resorts
📍 Banff