Position SummaryThis position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; it also establishes a safe and secure setting for residents and visitors and assists in reintegrating them into the community.Key ResponsibilitiesWork alongside Resident Support Workers, volunteers, and practicum students to ensure completion of job duties.Conduct resident intakes, goal setting, and follow‑ups.Monitor the activities of residents and maintain availability of personal, practical, and moral support, including safe storage and recording of prescribed medication.Maintain robust written and verbal communication with residents and program staff.Ensure resident assessment, admission, and orientation are completed correctly, with dignity and respect.Collaborate with agencies such as PACT, SOS, and DOAP.Resolve all issues that arise within the building with residents or staff.Perform Resident Support Worker duties and other related tasks when needed.Provide training and mentorship to current Resident Support Workers.Provide resident advocacy as needed.Audit resident files.Provide input into annual performance evaluations of Resident Support Workers and Program Aids.Review policies, procedures, and program guidelines; provide suggestions forchanges.Review resident forms to ensure accuracy and relevance.Participate in annual program operation planning.Review training manuals to ensure information is current.Supervise the coordination and distribution of weekly food hampers.Conduct monthly tools and medication cabinet audits.Supervise day‑to‑day work of Resident Support Workers and/or Program Aids to ensure quality service delivery (if applicable).Complete resident room inspections and follow‑up as directed.Support other residential positions in related duties.Administrative ResponsibilitiesDevelop shift schedules for Resident Support Workers.Ensure coverage of scheduled vacation, medical, and sick days.Record accurate notes of day‑to‑day encounters.Maintain log books and complete daily reports.Answer program telephones and record / remit messages.Complete incident reports, vacation requests, communication book entries, and other required paperwork.Handle finances related to room rentals and meal tickets, including receipting.Audit resident files according to accreditation standards.Monitor disposal of stored properties.Monitor occupancy fee payments.Attend monthly staff meetings, Resident Support Team Leader meetings, and case conferences with residents and management.Attend external agencies sector meetings (if required).Assist with supervision meetings, coaching, and performance evaluations of supporting staff and practicum students.Work ConditionsThis is a full‑time permanent position. Hours are a 12‑hour afternoon shift. The role takes place in a men’s residential housing facility and may involve dealing with aggressive people, with potential for verbal and, less likely, physical attacks. The schedule may impact lifestyle.Education & Experience RequirementsCompletion of two (2) years of community college in a related field (e.G., social work).Police Information Check (PIC)



with Vulnerable Sector Search.Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.Social work diploma or degree holders must be registered with the Alberta College of Social Workers.One year but less than three years of prior frontline experience in a social services setting, life skills, and related field experience.Skills & CapabilitiesAbility to work with vulnerable and homeless populations from diverse backgrounds.Effective customer service skills.Computer skills including MS Outlook, Word, Excel, and familiarity with databases.Skill to safely resolve crisis situations and respond non‑judgmentally to problematic behaviours.Attentive listening and observation of body language and ability to monitor and read the environment.Demonstrated trauma‑informed care, non‑violent crisis intervention, and de‑escalation skills; ability to diffuse difficult situations.Solid verbal and written communication skills to convey information.Attention to detail, problem solving, and analytical skills.Strong sense of integrity and confidentiality; professional ethics andfairness.Physical ability to pack, lift resident belongings, and engage in recreational activities.Compensation & BenefitsThe target hiring range for this position is $25.39 to $31.73 per hour, with a maximum of $38.08 per hour. Placement within the range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications. The Salvation Army will provide reasonable accommodation upon request. Health, dental benefits, paid vacation and sick time, RRSP contributions, and opportunities for career advancement are available.#J-18808-Ljbffr

📌 Resident Support Team Leader - $25.4 - $38.1 An Hour (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg