OTT Pay is part of the OTT Financial Group. We are a Canadian fintech company providing comprehensive payment solutions, including acquiring, card issuing, cross-border payments, loyalty programs, and digital financial services. We are committed to delivering secure, reliable, and innovative payment solutions to businesses across Canada.As part of our continued growth, we are expanding our channel partnership program to strengthen our market presence and drive sustainable revenue growth.The Manager, Payment Agent Channel Development is a senior individual contributor responsible for recruiting, activating, and managing independent sales agents (ISAs), sub-ISOs, merchant service dealers, and payment brokers across Ontario.This is a revenue-generating role with clear commercial accountability. The successful candidate will own agent recruitment, activation timelines, and network processing volume, while ensuring margin integrity and merchant quality.What's in it for youBase Salary + Commissions (Base Pay Range $80-95K, depending on experience)Extended Health, Dental, and Vision BenefitsLife and Disability InsurancePerformance BonusVacation LeaveLearning and Professional Development SupportA chance to work in a dynamic, collaborative, progressive and high performing teamCommunity involvement through the annual Terry Fox RunTremendous opportunities for Growth and DevelopmentKey ResponsibilitiesAgent Recruitment & Commercial StructuringIdentify and recruit qualified independent agents and ISO partnersMaintain an active recruitment pipeline of prospective agents and negotiate residual splits, signing incentives, and commercial termsExecute structured onboarding plans to drive rapid activationAgent Activation & Enablement: Reduce time-to-first-merchant activationDeliver product, pricing,



and compliance trainingConduct joint field calls and sales support during early-stage merchant acquisitionMaintain current sales toolkits and competitive positioning materialsNetwork Performance ManagementOwn monthly channel KPIs: active agents, merchant activations, processing volume, attritionTier and manage agents based on performanceMonitor residual payouts and manage dispute resolutionForecast channel volume and report weekly to Sales leadershipMerchant Portfolio OversightCollaborate with Risk and Underwriting to ensure merchant qualityMonitor early attrition and chargeback trendsSupport retention initiatives in partnership with Customer SuccessMarket Intelligence & Internal CollaborationTrack competitive residual structures and signing incentivesProvide structured feedback to leadership on channel economicsSupport marketing initiatives targeting agent recruitmentWhat You Bring to the TableExperience & Expertise3+ years of Canadian merchant services or payment processing experience, including direct involvement with an agent or ISO channel (not purely direct sales).Robust knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures.Proven ability to recruit and activate new agents or sub-dealers from self‐generated pipelines.Experience negotiating residual splits, activation bonuses, and commercial terms with independent business owners.Proficiency in Salesforce or similar CRM for pipeline tracking and forecasting.Strong professional communication skills in English.Preferred QualificationsExisting agent relationships in the GTA and southern Ontario.Experience in restaurant, retail, grocery, convenience, health & beauty, or automotive verticals.Background with a Canadian acquirer, ISO, or gateway provider.Bilingual (English/French or English/Mandarin).Familiarity with gateway integrations (e.G., Stripe, PaySafe, NMI, Helcim).Inclusivity StatementOTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected. We are committed to providing reasonable accommodation, if required, and will work with you to meet your need.

📌 Channel Partnership Manager (Toronto)
🏢 OTT Financial Group
📍 Toronto