Embrace a 3 days work-from-home schedule and enjoy the vibrancy of our Downtown London office for one to two days.

I am currently partnering with a leading national life insurance company to build their upcoming hiring cohorts of full time French Bilingual Customer Relations / Call center Specialists. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries.

Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, London.

Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.

Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be versatile to work 8 hours during that time)

Location: Downtown, London

Hybrid - 2 day in Office, 3 days from home

Salary: 49,000 $

Language : Fluent French ++English

Note : 8 weeks of the training will be 5 days in the London office.

Candidate must further satisfy the following criteria to be eligible for the role:

• Have status to work in Canada at the time of application


• Successfully complete the enhanced government screening process


• Pass a criminal background check


• Pass a credit check


• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Advantages

• Full time hours


• Hybrid


• Paid 20 days training program, followed by 2-3 weeks of mentorship


• Three paid Personal days and paid vacation


• Excellent benefits


• Pension plan






• Option to participate in the Share Ownership Program


• Bonus plan based on your individual performance


• Education reimbursement program $2,000 (annually)


• Career advancement options


• Being a part of a great team!

Responsibilities

Responsibilities for the Customer Relations Specialist includes (but are not limited to):

• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion


• Provide accurate responses to existing and new members while maintaining the highest level of customer service


• Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications

• Excellent English and FRENCH communication skills


• Must be able to pass a criminal background check and the governments enhanced screening process


• Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other


• Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required


• Strong computer/multitasking skills


• Previous Customer Service or Call Centre experience is required


• Ability to work under pressure and be adaptable

Summary

Candidate must further satisfy the following criteria to be eligible for the role:

• Have status to work in Canada at the time of application


• Successfully complete the enhanced government screening process






• Pass a criminal background check


• Pass a credit check


• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.