Create memorable customer experiences with Roots through relationship-building, product knowledge, and solutions-focused service. Express individuality while supporting customers and store performance.

Roots Sales Associates connect customers with the brand through authentic conversations and attentive assistance. This position emphasizes initiative, curiosity, collaboration, and integrity while supporting individual and store goals. Daily work includes customer service, product learning, merchandise replenishment, visual standards, and concern resolution.

Key Responsibilities:

- Develop authentic relationships with customers and encourage loyalty
- Stay current on products and pursue learning opportunities
- Identify sales opportunities and take ownership of performance
- Support merchandising,



replenishment, and visual presentation
- Collaborate with teammates and leaders on customer experiences

Requirements:

- Authentic, coachable, and dependable approach
- Solid relationship-building and communication abilities
- Curiosity, adaptability, and willingness to apply feedback
- Availability during peak holiday business periods
- Ability to stand, move, bend, and reach throughout shifts

Use curiosity, communication, and initiative to help Roots customers discover products while strengthening loyalty and delivering exceptional service.

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📌 Roots Customer Experience Specialist (Toronto)
🏢 Bevaya
📍 Toronto