Create memorable first impressions for CRMR guests by coordinating bookings, recommendations, and communications. Work casually across approximately one to three weekly shifts, with training hours possible.

This Reservations Agent position supports accurate guest information, rates, room types, packages, and special requests. You will promote suitable upgrades and experiences while maintaining current knowledge of CRMR properties and services. The role also supports continuous learning across reservations, revenue management, distribution, and hospitality operations.

Key Responsibilities:

- Maintain accurate reservation records and guest communications
- Provide knowledgeable recommendations about properties and local attractions
- Communicate professionally with travel and wholesale partners




- Participate in training and continuous improvement initiatives
- Support administrative and revenue activities as assigned

Requirements:

- Previous customer service, tourism, hospitality, or reservations experience preferred
- Excellent service skills when handling telephone inquiries
- Ability to manage multiple priorities with organization
- Microsoft Office and computer system proficiency
- High school diploma or equivalent required

Use attentive guest service, organized booking coordination, and continuous learning to support CRMR’s Canadian Rockies hospitality operations.

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📌 Guest Services Booking Coordinator (Calgary)
🏢 Canadian Rocky Mountain Resorts
📍 Calgary