Become Crawford’s first contact for insurance claims, gathering details and routing incidents accurately while working remotely from home. English communication is essential.

As a ClaimsAlert Agent, you will support policyholders during unexpected losses and incidents through clear, empathetic communication. You will document claim information, provide reassurance, and help ensure prompt routing to the appropriate insurance provider.



Crawford operates across Canada through a 24/7 service.

Key Responsibilities:

• Serve as customers’ trusted first point of contact
• Collect and document details about losses or incidents
• Deliver immediate support during key customer moments
• Ensure claims reach appropriate insurance providers
• Handle peak volumes during evenings and weekends

Requirements:

• One to two years of customer service experience required
• Excellent written, verbal, and active listening communication
• Professional, empathetic customer service approach
• Strong problem-solving and critical-thinking abilities
• Insurance or call centre experience is an asset

Bring calm communication, careful information entry, and customer care to Crawford’s ClaimsAlert insurance intake service across Canada.