Questrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti – provides securities, foreign‑currency investment, professionally managed investment portfolios, mortgages, real‑estate services, financial services and more. We use cutting‑edge technology to help Canadians become more financially successful and secure.What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work‑life balanceCompetitive compensation and benefits packagesWork‑life balance in a hybrid environment with at least 3 days in officeGrowth opportunities and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentThis job posting is for an existing vacancy.We’re looking for our next Business Process Owner (Everyday Banking). Could It Be You?The Senior Operations Analyst is the strategic visionary and end‑to‑end architect of Quest Bank’s operational processes. This role holds ultimate accountability for the health, efficiency, and continuous improvement of core business workflows. The analyst will bridge the gap between executive strategy and technical execution, ensuring that every automated “Future State” workflow aligns with long‑term business goals, regulatory requirements, and a superior client experience. Serving as the critical liaison between IT and senior product leadership, they will balance everyday banking activities by navigating the intersection of client experience and technology issues.As the primary decision‑maker for process design, the Senior Operations Analyst acts as the champion of the “Single Source of Truth” and a client‑centric approach. The ideal candidate must possess a deep understanding of core operations to generate maximum efficiency in payment processing and financial reconciliation,



ultimately managing the end‑to‑end role definition required to seamlessly serve a client from initial client service contact to back‑office resolution.Need more details? Keep reading…Strategic Process Governance: Define the long‑term vision for operational processes and ensure alignment with Questbank’s strategic objectives.End‑to‑End Process Accountability: Own the design, implementation, and performance of business processes, moving beyond functional translation to full lifecycle management.Automation Strategy & Leadership: Lead the transition from manual operations to intelligent, automated systems, ensuring that “Strategic Accuracy” and “Next Best Action” logic are embedded in all technical solutions.Stakeholder Management: Act as the key liaison between IT and senior product leadership to negotiate priorities and translate operational needs into high‑level technical roadmaps.Change Management: Drive the adoption of current intelligent systems within the Operations Squad, ensuring that comprehensive strategic documentation leads to a culture of continuous improvement.Data Integrity & Stewardship: Serve as the final authority on data flow within the Vault Ecosystem, ensuring “Zero Copy” data integrity and the elimination of manual silos.Performance Optimization: Establish KPIs and “Future State” benchmarks to measure process effectiveness, prioritizing client‑centric outcomes over traditional product‑based metrics.So are you our next Business Process Owner (Everyday Banking)? You are if you have…Experience: 7‑10 years of experience in business process management (BPM), operations leadership, or digital transformation,



with a proven track record of owning large‑scale process lifecycles within the financial services industry.Education: Bachelor’s or Master’s degree in Business, Finance, Engineering, or a related field; Lean Six Sigma orBPM certification preferred.Banking Operations & Financial Domain Expertise:Everyday Banking Lifecycle: Deep understanding of daily retail or corporate banking workflows, lifecycle events, and operating environments.Payments & Reconciliation: Advanced knowledge of core banking systems, payment clearing processing networks, and financial reconciliation tools.Regulatory & Compliance Awareness: Ability to ensure all newly designed processes and automated “Future State” workflows remain strictly aligned with financial regulations and compliance standards.Strategic Design: Expertise in developing client‑centric “Future State” workflows and dismantling product‑based silos.Technical Literacy: Deep understanding of automation tools, “Zero Copy” data architecture, and the technical “plumbing” required for modern financial operations.Leadership: Demonstrated ability to lead cross‑functional teams, manage high‑level stakeholders, and guide Senior Managers and technical developers through complex implementations.Critical Thinking: Ability to translate complex process mining insights into a clear, actionable roadmap for business growth.Compensation InformationBase salary range: $120,000 – $140,000.The final compensation package will be commensurate with the successful candidate’s experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for full‑time permanent roles.We encourage individuals from all backgrounds to apply. Questrade Financial Group of Companies is committed to fostering a diverse, inclusive, and accessible work environment. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Business Process Owner (Everyday Banking) (Questbank) - C$120,000 - C$140,000 A Year
🏢 Questrade Financial Group
📍 Winnipeg