Join a world-class team in Mississauga, ON, as a Bilingual Content Moderator! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If youre ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Growth opportunities” awards every year? Then a Content Moderator position at Concentrix is just the right place for you!

As a Content Moderator (Bilingual: Hebrew/English), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

GROWTH OPPORTUNITIES AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Review products offered for sale on the client’s platform to ensure that they do not violate any current policies


• Address sensitive content which may be graphic, violent, or hateful, include offensive or derogatory language or other potentially distressing material


• Identify trends that highlight gaps in social media policies






• Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review


• Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior


• Provide information, educate customers to update trackers, update required applications & tools and keep internal stakeholders informed of issues


• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

• Excellent written and verbal communication skills in English and one of the following languages: Hebrew


• Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities


• Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture


• Evaluate information and quickly/independently develop a sound conclusion based on an existing framework


• Mentally and emotionally able to handle offensive or disturbing behavior, language, and content


• Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays)


• Ability to monitor several information flows simultaneously

WHAT’S IN IT FOR YOU

The base salary range for this position is $23/hr. (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

• DailyPay enrollment option to access pay "early," when you want it


• Company networking opportunities with organized groups in the following topics: Network of Women,
  
  
  
  Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more


• Health and wellness programs with trained partners to help promote a healthy you


• Mentorship programs that support your rewarding career journey


• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support


• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

Physical and Cognitive Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment chance and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.