Fairmont Banff Springs seeks a Fairmont Gold Supervisor with front desk leadership and exceptional guest service in Banff's alpine destination. Deliver personalized service in the hotel within a hotel.This supervisor role supports discerning guests through personalized, anticipated service. You will oversee Fairmont Gold reservations, coordinate arrivals and departures, and respond to requests or concerns. The position also includes front desk duties, concierge information, and lounge standards.Key Responsibilities:Provide prompt, courteous responses to guest requests and concernsDeliver personalized Fairmont Gold guest experiencesPerform front desk, posting, check-in, checkout, auditing,



and reporting dutiesReview reservations and coordinate VIP arrivals and departuresMaintain food and beverage standards while assisting Lounge AttendantsRequirements:Minimum one year of previous front desk supervisory experience preferredExcellent knowledge of Micros-Opera Property Manager, Word, and ExcelExcellent written and verbal communication with solid attention to detailRoyal Service or guest recovery experience with excellent recovery abilityHotel Management or Hospitality program graduation is an assetLead Fairmont Gold service through front desk supervision, guest recovery, reservations, and personalized hospitality at Fairmont Banff Springs.

📌 Fairmont Gold Lounge Supervisor (Banff)
🏢 FAIRMONT
📍 Banff