TitleGroup Sales CoordinatorReports ToGroup Sales Supervisor & Vice PresidentPOSITION OVERVIEWThe Group Sales Coordinator serves as a key team lead within the Group Sales department. This role works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with schools, youth organizations, corporate clients, and tour operators to support the continued growth of the resort's group business and assumes responsibility of training and support when the Supervisor is off duty.Reporting directly to the Group Sales Supervisor, this role manages the group booking process from initial inquiry through to execution, coordinating with Marketing, Special Events, Snow Sports School, Rentals, Food & Beverage, Finance, and other operational departments to ensure the successful delivery of all group visits and events.As the primary point of contact for group clients, the Group Sales Coordinator acts as a central communication hub, ensuring all departments are aligned and that guest expectations are clearly understood and exceeded. This role is responsible for maintaining accurate booking records, coordinating logistics, managing invoicing requirements, and supporting relationship development with key group accounts. The successful candidate will work collaboratively across departments to support resort operations and provide coverage and assistance within Guest Services, Rentals, Snow Sports School, and Special Events as required.The Coordinator is expected to demonstrate in-depth knowledge of all Group Sales procedures and systems, be capable of resolving guest concerns, supporting team members, and ensuring operational consistency.This is a full-time seasonal position, working 5 days out of 7 per week from October through May each operating season. Please note that full time hours may not be available during the beginning and end of the operating season, as well as during other slower business periods.Alberta Employment Standards regarding probationary periods apply.REQUIREMENTSExcellent customer service and relationship-building skillStrong organizational, planning, and time management abilitiesExperience with data management, financial administration,



and report processingStrong computer and database management skillsExcellent administrative skills with exceptional attention to detailCash handling and numeracy skillsFluent in English with strong verbal and written communication abilitiesAbility to remain professional and solution-focused in high-pressure situations, including guest complaints and conflict resolutionStrong interpersonal skills and the ability to collaborate effectively across multiple departmentsAbility to manage multiple priorities while maintaining accuracyGoal-oriented with a commitment to delivering resultsAbility to work independently and as part of a teamATTRIBUTESMotivated, proactive, and highly observant; able to identify priorities and complete tasks with minimal supervisionProfessional, approachable, and guest-focused in all interactionsStrong team player who accepts direction and contributes positively to team successSelf-aware and committed to continuous learning and professional developmentResourceful problem-solver who can apply training and previous experience to new situationsHighly organized with exceptional attention to detailAdaptable and comfortable working in a fast-paced seasonal environmentQUALIFICATIONSPrevious ski industry experience (asset)Previous team leadership experience considered (asset)Travel, tourism, hospitality, or group sales experience (asset)Ability to ski or snowboard at an intermediate level in a variety of terrain and weather conditions (asset)Proficiency with Microsoft Office Suite, Google Workspace, and OutlookExperience with reservation systems, CRM platforms, or POS systems (asset)JOB DUTIES / RESPONSIBILITIESSupport the training and onboarding of new Group Sales Representative(s)Provide informal feedback and coaching to staff on an ongoing basisEnforce company policies,



procedures and standardsDelegate tasks effectively and ensure accountabilityReview and validate group booking information and organization ahead of arrival. Identify and communicate necessary correctionsWorking with the Group Sales Supervisor and Marketing Executive to coordinate and facilitate all group bookings, including:Schools and Youth GroupsCorporate GroupsAdult GroupsInternational GroupsAssist with the planning and execution of resort special events in conjunction with the Special Events CoordinatorCoordinate and host familiarization (FAM) tours for tour operators, travel trade partners, and other industry stakeholdersPrepare and process invoices, deposits, payments, and financial documentation as requiredEnsure all pricing, products, and group packages are accurately configured within RTP and related reservation systemsCoordinate departmental requirements and communicate booking details across the organization, including Food & Beverage, Snow Sports School, Rentals, Guest Services, and Special EventsPrepare and distribute function sheets and operational information for group activitiesEnsure all booking requirements are confirmed and fulfilled, including:Lift TicketsRentalsLessonsFood & Beverage ServicesTransportationManage and respond to direct reservation and group booking inquiriesConduct post-visit follow-up communications to gather feedback, strengthen client relationships, and encourage repeat businessMaintain accurate client and booking records, including contact information, visit details, notes, and feedbackCoordinate and administer corporate pass requests and related programsSupport frontline customer service operations as required, including:Rentals POSLift Ticket and Transportation POSSnow Sports SchoolGuest ServicesSupport group sales initiatives, account retention efforts, and business development opportunities as directedOversee Group Sales Agents in all the above-mentioned tasksCoordinate breaks and shift ends for Group Sales RepresentativesSUPPLEMENTARYRespect and adhere to all company policies and procedures as outlined in Corporate Policies, the Employee Handbook, and Safety Operations Training ManualsUnderstand and adhere to Ski Marmot Basin's"Harassment Policy"and the company's"Privacy Policy".

📌 Group Sales Coordinator (Jasper)
🏢 RMSI-JTAC
📍 Jasper