Oversee the full day-to-day operation of a high-volume family entertainment venueLead from the floor, ensuring strong visibility during peak guest periodsMaintain consistency across guest flow, attractions, cleanliness, readiness, and service standardsBuild structure and routines that keep the business stable through high-demand periodsGuest Experience & Community EngagementOwn the full guest journey from booking inquiry through to departureTake responsibility for all guest communication related to parties, group bookings, and on-site supportEnsure every interaction is handled quickly, clearly, and with careBuild strong community connections with schools, youth groups, and local organizations to drive repeat businessReinforce a culture where guest experience is shared across every team memberRevenue & Commercial PerformanceDrive revenue across admissions, group bookings, birthday parties, and in-venue experiencesIdentify opportunities to grow attendance through local outreach and community activationMonitor performance trends and respond quickly to improve peak and off-peak performanceManage full P&L; accountability including revenue, labour, and controllable expensesLeadership & Team DevelopmentRecruit, train, and develop a large frontline team including seasonal and part-time staffCreate a positive, high-energy culture with clear expectations and consistent coachingDevelop supervisors into strong internal leaders who can support day-to-day executionBuild retention through engagement, recognition,



and hands‑on leadershipAddress performance issues directly while maintaining fairness and professionalismFinancial & Operational DisciplineManage scheduling and labour to match business demand and protect marginsMaintain accurate daily reporting and operational controlsEnsure cash handling and reconciliation processes are followed consistentlySupport budgeting and forecasting with practical operational insightSafety & StandardsMaintain strict adherence to all safety procedures and operational compliance requirementsEnsure all attractions and guest areas are operating safely and consistentlyPromote a proactive safety culture across the entire teamAddress risks quickly and reinforce standards through daily leadership presenceRequirements5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environmentsProven ability to lead large frontline teams in fast-paced, guest-facing operationsStrong commercial acumen with experience managing revenue and labour performanceHands‑on leadership style with a strong presence on the floorAbility to coach, develop, and retain frontline and supervisory talentComfortable working in highly active, unpredictable environmentsStrong organizational discipline and attention to detailExperience in safety-focused operations is an assetCorporate CultureCompetitive base salary plus performance bonus -$65,000–$70,000Full perks packageA highly visible leadership role with direct impact on guest experience and business performanceThe opportunity to run a well‑known, community‑driven entertainment destinationA fast-moving environment where leadership is active, not theoreticalLong-term growth potential within a growing organization that values strong operators and strong culture builders#J-18808-Ljbffr

📌 General Manager - $65,000 - $70,000 A Year (Winnipeg)
🏢 JRoss Recruiters
📍 Winnipeg