Use English and French to monitor alarms, support security operations, and coordinate responses across Securitas Canada’s national network.

This Bilingual Alarm Monitoring and Security Operations Representative supports Branch Management, Supervisors, and Security Guards after hours. The work combines inbound and outbound calls, operational issue resolution, CCTV monitoring, and accurate data entry. You will use IMMIX, Outlook, and WFM while managing Remote Guarding alarms and scheduling transactions.

Key Responsibilities:

- Monitor IMMIX CCTV for unwanted or suspicious activity
- Confirm field guards’ health and safety through alerts
- Manage inquiries and escalate resolutions to Branch teams
- Enter alarm and scheduling information accurately
- Complete briefings and write incident reports promptly

Requirements:

- Bilingual English and French speaking ability
- Call centre or security experience preferred
- Customer service skills and computer aptitude
- Availability for 24/7/365 shift operations
- Transparent seeing, hearing, speaking, and writing abilities

Apply your bilingual communication, alarm monitoring, CCTV, and data entry skills to Securitas Canada security operations.

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📌 Bilingual Alarm Monitoring Specialist (Toronto)
🏢 Securitas Canada
📍 Toronto