Support donors and charitable organizations from Winnipeg as a Spanish-English Agent with AnswerNet’s full-time hybrid customer service team. Hours vary.

This customer service position centers on professional conversations with donors, customers, and callers representing religious organizations and charities. You will explain donation options, products, services, and promotions while maintaining client knowledge. Digital responsibilities include responding through email and chat, recording feedback,



and processing donor transactions accurately across multiple platforms.

Key Responsibilities:

• Manage inbound customer calls efficiently
• Educate donors on supporting their causes
• Maintain knowledge of client products and promotions
• Meet daily performance and call handling targets
• Process donor transactions and customer information

Requirements:

• Fluent written and spoken Spanish and English
• High school diploma or GED
• Fast-paced multitasking proficiency
• Eagerness to learn recent technologies
• Minimum typing speed of 25 words per minute

Use compassionate bilingual communication, accurate transaction processing, and digital platform skills to create effective donor and customer experiences.