Deliver first-level technical support remotely while troubleshooting client products and guiding customers through transparent, solution-focused assistance.

As a Technical Support Representative, you will provide customer service for client products across a structured remote environment. Troubleshoot technical issues using diagnostic tools and procedures. Build trust through active listening, accurate documentation,



and coordinated resolutions.

Key Responsibilities:

• Provide first-level technical support for client products
• Troubleshoot issues using established diagnostic tools and procedures
• Handle calls empathetically while listening to customer concerns
• Document customer interactions in electronic systems
• Coordinate resolutions and schedule service calls

Requirements:

• Reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick
• Hold an accredited technical or clinical education credential
• Bring two years of technical or medical device support
• Use electronic documentation systems confidently
• Maintain hardwired internet and a secure home workspace

Apply your troubleshooting, communication, and documentation skills as a remote Technical Support Representative serving client product customers.