Technical troubleshooting and client support define this Systems Analyst role, assisting users in person and remotely while supporting network infrastructure, servers, and applications.

Reporting to the Manager, Service Delivery, you will deliver timely assistance under F12 policies and procedures. The role develops troubleshooting skills through coaching from Team Leads and guidance from senior technicians. You will support clients across wide-ranging technical issues while building deeper IT industry knowledge.

Key Responsibilities:

- Resolve end-user issues including passwords, printers, programs, and servers
- Answer client calls with empathy, speed, and tact
- Provide professional responses and update ticket statuses
- Escalate unclear tickets to Team Leads or teammates




- Deploy workstations, printers, network hardware, and peripherals

Requirements:

- Minimum one year Service Desk or Support experience
- Basic Windows Servers, Active Directory, Networking, and Virtualization knowledge
- Analytical communication skills for varied technical audiences
- Willingness to learn, ask questions, and share knowledge
- Occasional on-call or after-hours availability

Apply your service desk experience, technical troubleshooting, and client communication skills as a Systems Analyst supporting F12 clients.

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📌 Technical Support Systems Analyst (Victoria)
🏢 F12.net
📍 Victoria