The Opportunity

Description

As aTechnical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won’t just answer calls — you’ll guide customers through solutions, build trust, and take ownership of the entire customer experience.

This fully remoteTechnical Support Representativeopportunity is open to candidates residing inManitoba, Saskatchewan, Nova Scotia, or New Brunswick. If you are passionate about customers, confident troubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.

What You’ll Do as a Technical Support Representative

You will:

• Provide first-level technical support and customer service for client products
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Deliver empathetic, solution-focused call handling while actively listening to customer concerns
• Accurately document interactions using electronic documentation systems
• Coordinate with internal teams to ensure timely and complete resolution
• Schedule service calls and follow up to ensure customer satisfaction

Every interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues, and provide reassurance will directly impact customer loyalty.

Why This Role Stands Out

Even as a 3-month contract,



thisTechnical Support Representativerole offers:

• Competitive hourly compensation
• Fully remote work workplace
• Structured training and support
• Opportunity to gain experience in medical/technical device support
• Potential contract extension based on performance and business needs

This is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely on these products.

Work Environment & Expectations

This is a remote work-from-home position. You must reside inManitoba, Saskatchewan, Nova Scotia, or New Brunswickand maintain a secure, distraction-free workspace with hardwired internet access.

Experience Required for Your Success

Requirements:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Nice to Have:

• Previous contact center experience
• Working knowledge of Microsoft Office (Outlook, Word, Excel)