Drive customer saves from the Halifax office as a Customer Save Representative, using sales confidence and positive service communication. Training is in office for four weeks.

This full-time, permanent role serves customers seeking cancellation or dissatisfied with their services. You will turn difficult conversations into retention opportunities by communicating clearly, recommending relevant services, and using customer incentives. Rotational availability includes evenings, weekends, holidays, and operating hours from 7:00 a.m. to 9:00 p.m. weekdays.

Key Responsibilities:

- Identify opportunities to retain customers seeking cancellation
- Create customer saves as an individual performance goal
- Communicate product and service recommendations persuasively




- Provide basic web application troubleshooting support
- Take ownership of every customer inquiry

Requirements:

- Customer care experience with strong retention background preferred
- Open availability for rotational hours and weekends
- Ability to remain positive in stressful situations
- Ability to communicate clearly and persuasively
- Salesforce experience is an asset

Use sales judgment, customer care expertise, and persistence to deliver measurable retention support for Halifax customers.

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📌 Customer Save Representative Halifax Office (Halifax Regional Municipality)
🏢 Blue Ocean Contact Centers
📍 Halifax Regional Municipality