Pay at Intact is about much more than just salary.Flexiblework arrangements and ahybridwork modelPossibility to purchase up to5 extra days offper yearMultiple perks offered to supportphysical and mentalwellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to12%of salary or even more (ask how you could earn guaranteed income for life)Salary range(but not limited to): 74,800 - 91,400Annual bonustarget, based on the base salary, with a potential payout of up todoublethe target (subject to personal and company performance): 7.5%As part of our commitment toWin As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.About the roleAs anOperational Excellence Business Advisor IIwithin our Claims Optimization team, you will help drive efficient processes to deliver unmatched customer service. Your continuous improvement mindset will be critical, as you will act as a global representative for the Claims function. Highly autonomous and exceptionally rigorous, you strive for process excellence.What you’ll do here:Reimagine outcome‑focused processes, clarify decision points, and lead portfolio‑level performance.Connect and de‑risk:



Link initiatives with strong business acumen to identify risks and drive coherent execution.Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.Optimize claims management models and ways of working to enhance operational efficiency and service quality.Build relationships and collaborate with teams and subject‑matter experts to assess the current state and define the future state, leveraging a common methodological framework.Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost‑benefit analyses; compile and synthesize results.Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front‑line teams to senior executives.Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.Promote a continuous improvement culture within the organization.Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.What you bring to the table:At least 3 years of experience in advisory, analytical, management, or equivalent roles.Strong hands‑on experience in process optimization; Lean Six Sigma certification (Green Belt or Black Belt) is considered an asset.Hands on experience in project management and change management; ability to solve problems and influence to overcome resistance to change.Experience in the insurance sector; experience in claims preferred.Ability to combine strategic thinking with rigorous delivery execution.Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders.Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset.Strong interpersonal skills:



team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback.Intermediate proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint).Process mapping skills desired; value stream mapping isan asset.Comfortable with ambiguity.Willingness to travel occasionally.No Canadian work experience required however must be eligible to work in Canada.Proficiency in English is required; fluency in Frenchis a plus.We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.#J-18808-Ljbffr

📌 Operational Excellence Business Advisor Ii - C$74,800 - C$91,400 A Year (Winnipeg)
🏢 Intact
📍 Winnipeg