With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are aFamily -owned company that is committed to providingAuthenticandFunexperiences for our people and our customers that deliver above and beyond customer and employee experiences based inIntegrityandContinuousImprovement .Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. ’We’re glovers, not fighters’ – Watson Marketing Team.Location:Burnaby, BCHours:7:30am - 4:00pmSalary Range:$62,000 - $68,000The Role:As a Lead member of our customer service team, you will be responsible for delivering top-tier service while building strong relationships with our clients. In this role you will also support the CSR Manager by helping resolve challenges, mentoring team members, and assisting with daily operational priorities to help drive team performance and ensure an exceptional customer experience.YOUR core responsibilities:General Duties:Develop and maintain a high level of product knowledge along with an understanding of industrial safety protectionDevelop relationships with the customers and in time, should be able to greet customers by nameOnline Chat assistanceOrder entry in GPProcessing credit card charges through BamboraEDI orders and their follow up managementBooking Order entry and managementOrder management pertaining to shipping, backorders,



open orders and best practicesUtilize product knowledge and advise customers on products applicable for their needs and substitutions for desired productsAssist customers over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to Sales Reps as neededVet return authorization information and forward to Sales RepsTrack missing shipments and backordersMonitor customer balances and communicate to FinanceAssisting Sales Staff with product availability and other information as requestedRecommend substitute items to customers as requiredGenerate Add on salesAlert Manager on pricing discrepanciesEnsure all territory Open Orders are actioned weeklyManage transfer & expedite territory back orders weeklyAssist walk-in customersAttend Trade Shows when neededStay active on Social Media (LinkedIn, Twitter, Facebook)Partake in any training offered that contributes to your overall developmentWork within our Core ValuesSupport CSR Manager with morning huddles and PK sessions with team and lead in their absenceAssist CSR Manager with work flow on the customer service team and problem solve bottlenecks when neededSupport CSR Manager and communicate order entry errors or performance issuesProvide CSR backup to the customer service team when neededProvide support for National Accounts as neededProvide support to Hand Protection Specialists (sales representatives)What YOU BRING to Watson Gloves:Minimum high school diploma4+ years of customer service experienceExcellent time management, written and verbal communication skillsStrong working knowledge of Microsoft Excel, Word, Outlook and GPTeam player with robust interpersonal skillsAbility to identify sales opportunities with customersOur VALUES:Family Spirit: we support each other and we work as a teamFun: we work hard and play hardAuthentic: we are true to who we are and what we doContinuous Improvement: We continually invest in our people and improving our processesWhat we OFFER:Competitive compensation package including bonus opportunitiesComprehensive benefits package and time off policiesRRSP matching programCompany laptopOpportunities for professional development through our Talent Investment ProgramOn-site gym and fitness equipmentOn-site parking availableGreat work environment & culture-we’re recognized as one of Canada's Best Managed Companies 2026!Lots of fun events & company SWAGThank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.Remember to follow us online for future opportunities: https://www.Linkedin.Com/company/watson-gloves/, https://www.Watsongloves.Com/Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are allworking towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves#J-18808-Ljbffr

📌 Customer Service Representative Lead - C$62,000 - C$68,000 A Year (Winnipeg)
🏢 Watson Gloves
📍 Winnipeg