Title:Group Benefits SpecialistLocation:Hybrid in Mississauga, ONRecruiter Email:[email protected] SummaryResponsible for the end-to-end administration and operations of group benefit plans for a diverse client portfolio across Canada. Hands‑on, business‑facing role blending industry knowledge with operational aptitude. Comfortable within benefits platforms, troubleshooting issues, translating plan requirements, and quickly adapting to new tools. Leads group implementations, resolves complex issues, supports continuous process improvement, and mentors junior team members. Client‑focused and detail oriented.Key ResponsibilitiesClient Servicing & Group Plan AdministrationServe as a senior point of contact for assigned clients, advisors, and insurer partners.Manage full‑cycle group benefits administration, including:New employee enrollments, terminations, life event updates, and salary changesEligibility management and contract maintenancePremium billing reconciliation and adjustmentsAdvisor commission statementsOngoing reporting, audits and compliance supportPlan sponsor billingInterpret plan designs, insurer contracts, and administrative rules to ensure accurate, compliant processing.Liaise with insurance carriers to resolve escalated issues and coordinate plan requirements.Group ImplementationConfigure group benefit plans within administration platforms and perform end‑to‑end testing.Set up new groups and plan designs by translating client and carrier requirements into accurate system configuration, including:Group and plan setup, coverage tiers, rates configuration,



and eligibility rules.Onboard and validate client and employee data to ensure accuracy throughout implementations.Operational Analysis & Problem SolvingConduct root cause analysis on operational errors, system issues, or client escalations.Identify gaps between plan requirements, workflows, and system behavior and recommend solutions.Support operational improvements by aligning business processes with system capabilities.Mentorship & Team CollaborationAct as a mentor and subject‑matter resource for junior team members, particularly on:Complex plan scenariosSystem usage and configurationBest practices in group perks administrationProvide coaching, peer review, and informal training.Participate in team meetings, implementation reviews, and continuous improvement discussions.Process Improvement & DocumentationContribute to creation, refinement, and maintenance of SOPs, workflows, and job aids.Identify opportunities to improve accuracy, efficiency, and client experience through better processes and clearer documentation.Maintain comprehensive, up‑to‑date documentation for assigned client accounts.Required QualificationsMinimum 5 years of experience in group benefits administration, ideally within a TPA or insurer,



with proven experience in plan setup and administration.Strong understanding of group benefits workflows and administrative best practices.Demonstrated ability to troubleshoot complex issues and perform root cause analysis.High attention to detail, strong organizational skills, and respect for confidentiality.Ability to manage multiple priorities and deadlines in a fast‑paced, client‑focused environment.Excellent written and verbal communication skills.Advanced proficiency in Microsoft Office (Excel, Word, Outlook).Preferred / Asset QualificationsExperience leading or supporting group benefit implementations.Prior experience mentoring, coaching, or informally training team members.Experience working with benefits administration platforms or TPA systems.CEBS, GBA, or other industry‑related designations (asset, not required).Bilingualism (English/French) (asset, not required).CompensationSalary Range: $75,000 – $85,000Benefits & PerksComprehensive health, dental, and vision benefits.Financial literacy tools and resources.Employee discount program.Full Employee Assistance Program (EAP) with virtual health access.Retirement savings program.Paid time off, including support for new and growing families.Hybrid work model that offers flexibility and supports work‑life balance.Growth opportunities opportunities with mentorship, learning, and advancement.A collaborative, supportive team environment with exposure to diverse clients and complex group benefits plans.Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.#J-18808-Ljbffr

📌 Group Benefits Specialist - C$75,000 - C$85,000 A Year (Winnipeg)
🏢 Maplesoft
📍 Winnipeg