Drive excellence in customer support as a Default Management Supervisor with Manulife Bank. Lead a dedicated team to manage financial hardships while enhancing operational effectiveness and risk management.This leadership role focuses on developing a high-performing team responsible for mortgage and lending delinquency management. You will ensure compliance with regulatory standards while fostering a customer-focused culture. Collaborate with various business partners to resolve complex customer issues and optimize service quality.Key Responsibilities:- Lead and develop a high-performing team- Foster an accountable and inclusive team culture- Drive exceptional customer experiences and operational performance- Identify process improvement opportunities for better service- Manage escalated customer cases and delinquency strategiesRequirements:- 3+ years in default management or banking operations- Experience in leading and coaching teams- Robust understanding of residential mortgage products- Knowledge of compliance and regulatory requirements- Bilingual in French and English is a plusEmbrace the chance to inspire change and operational excellence as a Default Management Supervisor at Manulife.#J-18808-Ljbffr