Use Active Directory, Microsoft Exchange, networking, and troubleshooting knowledge to support ProServeIT customers remotely from Charlottetown.

ProServeIT seeks a full time Systems Administrator for hybrid Client Excellence Team support. The role provides Level 1 assistance while using remote tools and managing documented tickets. Candidates may bring IT support experience, recognized IT education, or relevant Microsoft and infrastructure experience.

Key Responsibilities:

- Provide remote Level 1 Technical Support to customers
- Use support tools for seamless end-user assistance
- Route issues to more senior technical resources
- Track requests and maintain customer communication
- Rotate through weekend and business-needs coverage

Requirements:

- Three-plus years of IT support experience or recognized IT education
- Experience with Active Directory, Server 2008+, and SQL
- Knowledge of Microsoft Exchange, Azure, AWS, or Apple OSX
- Experience with VMware, Hyper-V, or Citrix environments
- ConnectWise, Kaseya, Azure, or Office 365 experience welcomed

Bring infrastructure knowledge, troubleshooting ability, and customer communication skills to ProServeIT’s remote technical support team.

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📌 Microsoft Systems Support Administrator (Charlottetown)
🏢 Collage
📍 Charlottetown