Position Title: Support EngineerSalary & Benefits: 80-85KPosition Status: Immediate VacancyLocation: Kanata - Free ParkingOur client is an established Ottawa-based technology company developing advanced software solutions used in highly secure, mission-critical environments around the world. As their customer base continues to grow, they are looking to add a Support Engineer to their close-knit team. This is NOT a traditional Help Desk or desktop support role. Rather than resetting passwords or troubleshooting end-user devices, you/'ll be working directly with technical contacts and system administrators to investigate and resolve complex issues involving enterprise applications, servers, networking, security, virtualization, and storage infrastructure. The successful candidate will join a team of experienced support professionals who take ownership of issues from investigation through resolution in an environment that values technical curiosity, collaboration, and continuous learning.What You'll Be Doing- Investigating and resolving complex infrastructure and application issues- Supporting Windows and Linux server environments- Troubleshooting networking technologies including VPNs, firewalls, routers, switches, and LAN/WAN environments- Supporting VMware/vSphere environments- Reviewing logs, diagnostics, and system behaviour to identify root causes- Documenting investigations, resolutions,



and customer communications- Working directly with technical customer contacts and internal engineering teams- Managing multiple priorities in a fast-paced support environmentWhat We/'re Looking For- Post-secondary education in Computer Science or a related discipline- 3-5 years of support engineering, systems administration, infrastructure, or network experience at the enterprise level- Strong foundation in:- Windows/Linux- Networking (LAN/WAN, VPNs, firewalls, routers, switches)- VMware/vSphere- Excellent troubleshooting and analytical skills- Strong written and verbal communication skills- Ability to de-escalate stressful situations and take ownership of issues while knowing when to seek assistance- Strong attention to detail and documentationWork Environment- Hybrid work model- Collaborative team- Comprehensive onboarding and training program- Rotating support scheduleKeys to Success- Strong technical foundation across servers, networking, and infrastructure- Ability to diagnose issues logically and methodically- Excellent communication and documentation skills- Strong sense of ownership and accountability- Curiosity and willingness to learnSecurity RequirementsCandidates must be eligible to obtain and maintain a Government of Canada Top Secret Security Clearance, along with additional security clearances as required.This role is ideal for someone who enjoys solving complex technical problems and comes from a background in Systems, Infrastructure, Network, Support Engineering, or similar and who has experience in enterprise level systems and technologies.Salary and perks are subject to applicable regulations and internal policies.#J-18808-Ljbffr

📌 Support Engineer - C$80,000 - C$85,000 A Year (Ottawa)
🏢 Ottawa-based technology
📍 Ottawa