Serve English- and French-speaking clients as a Bilingual Leave Specialist, applying ESA knowledge while managing confidential disability and leave files.

Reporting to the Supervisor, Absence and Administrative Support, this specialist supports Cowan Insurance Group’s leave services. The work combines customer service, legislative interpretation, claim administration, documentation review, and accurate records. You will guide clients and internal departments on eligibility, timelines, and required forms.

Key Responsibilities:

- Answer incoming calls and emails from plan members and clients
- Interpret ESA requirements for legislated leave administration
- Register disability claims and leaves accurately for clients
- Review medical certificates, EI, QPIP, and required documentation
- Monitor timelines,



follow-ups, decisions, and file communications

Requirements:

- Bilingual English and French proficiency, spoken and written
- High school diploma or equivalent; post-secondary education is an asset
- Working knowledge of ESA leaves, eligibility, entitlements, and obligations
- Ability to apply legislation, policies, and administrative procedures
- Proficiency in Microsoft Office and accurate data entry

Bring compassionate customer service, legislative judgment, and bilingual communication to Cowan Insurance Group’s disability and leave administration.

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📌 Bilingual Disability Leave Specialist (Ottawa)
🏢 Cowan Insurance Group
📍 Ottawa