Support reimbursement workflows for Cencora’s Innomar Strategies business in Canada, coordinating coverage requests, documentation, and case updates. This is a full-time position.

The Bilingual Reimbursement Specialist supports patient and provider services through reimbursement assistance and case coordination. You will manage perks documentation, resolve routine issues, maintain accurate records, and communicate with stakeholders. The work supports timely case progression and consistent operational handling across customer operations and patient support workflows.

Key Responsibilities:

• Assist reimbursement processes across customer operations and support workflows
• Coordinate benefits documentation, updates, follow-up, and communications
• Resolve routine issues, documentation gaps, and workflow exceptions
• Maintain accurate case records,
  
  
  
  documentation, and system updates
• Monitor reimbursement trends and escalation indicators

Requirements:

• High school diploma, GED, or equivalent experience
• Two or more years in reimbursement or related support
• Experience with patient services, claims, or case coordination
• Certification in reimbursement support or related areas preferred
• Experience in customer operations or healthcare support services

Apply reimbursement support, case coordination, documentation, and stakeholder communication skills with Cencora’s Innomar Strategies business in Canada.